Components installed with Financial Services Treasury Operations

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Components installed with Financial Services Treasury Operations

    The Financial Services Treasury Operations application installs multiple essential components that enable comprehensive treasury management within ServiceNow. These components include tables, user roles, scheduled jobs, related plugins, and store applications. They collectively support treasury service case management, user role assignments, and integration with customer service and document processing workflows.

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    Plugins Installed

    The application installs the Customer Service plugin, which allows extension of Customer Service Management tables into Financial Services Operations, enhancing integration and data sharing between these applications.

    Store Applications Installed

    • Financial Services Operations Core: Stores customer data critical for treasury service requests.
    • Document Processor: Manages document services tasks integral to treasury operations workflows.
    • Playbooks for Customer Service Management: Provides visual, task-oriented workflow views to ensure consistent handling of common scenarios.
    • CSM Contributor User: Enables middle office teams to create customer request cases, supporting operational collaboration.

    Roles Installed

    The application defines multiple roles tailored to treasury operations, each with distinct permissions to manage and interact with treasury data and cases:

    • Treasury Admin: Full administrative capabilities including role assignment, case deletion, service configuration, and treasury data management.
    • Treasury Agent: Ability to create and manage treasury cases, view case status, and perform operational tasks.
    • Treasury Manager: Access to performance analytics reports and process mining projects for treasury operations oversight.
    • Treasury Contributor: Can submit service requests and work on cases up to a certain stage; requires combination with CSM Contributor roles for full functionality.
    • Treasury Agent Connector: Submits service requests and manages cases for assigned accounts; requires combination with CSM industry data model roles.
    • Treasury Viewer: Read-only access to all treasury service cases and data.

    Tables Installed

    The application installs a hierarchy of tables to manage treasury operations data effectively:

    • Treasury Base: Base table extended by Treasury Service Case and linked to Financial Services Base table.
    • Treasury Service Case: Stores all treasury cases, extended by RDC and Wire Service Case tables for specific service types.
    • RDC Service Case and Wire Service Case: Specialized tables for cases related to remote deposit capture and wire transfer requests, respectively.
    • Treasury Service Financial Account: An intermediary table mapping financial accounts to treasury service cases, enabling detailed account-level configurations.
    • Treasury Service User: An intermediary table mapping user contacts to treasury service cases for user-level configurations.
    • Treasury Task: Stores treasury-related tasks linked to treasury cases, extending the Financial Task table.

    These components enable ServiceNow customers to configure, manage, and monitor treasury operations efficiently, ensuring integration with customer service functions and supporting comprehensive role-based access control and data management.

    Several types of components are installed with installation of the Financial Services Treasury Operations application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they are not already installed.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Plugins installed

    Table 1. Plugins installed with Financial Services Treasury Operations
    Plugin Description
    Customer Service

    [com.sn_customerservice]

    		 Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

    Store applications installed

    Table 2. Store applications installed with Financial Services Treasury Operations
    Store application Description
    Financial Services Operations Core Stores the customer data that is needed to make treasury service requests. For more information, see .
    Document Processor Enables the management of document services tasks that are used in Financial Services Treasury Operations operations workflows. For more information, see Integrate with Financial Services Document Processor.
    Playbooks for Customer Service Management Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.
    CSM Contributor User Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User.

    Roles installed

    Table 3. Roles installed with Financial Services Treasury Operations
    Role title [name] Description Contains roles
    Treasury admin

    [sn_bom_treasury.admin]

    		 Application-specific system administrator role for treasury operations that can:
    • Grant treasury operations roles
    • Delete treasury service cases and tasks
    • Configure the treasury operations application
    • Create and modify treasury service definitions
    • Read, write, and create access to treasury data
    • sn_bom.service_definition_admin
    • sn_bom_treasury.agent
    • sn_bom_treasury.manager
    Treasury agent

    [sn_bom_treasury.agent]
    • Create treasury service cases and enter case data
    • View the overall status of cases
    • Work on treasury service cases and tasks
    • sn_bom.service_viewer
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.b2b_saving_account_viewer
    • sn_bom.b2b_agent
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury manager

    [sn_bom_treasury.manager]
    • View the Performance Analytics reports in the Treasury dashboard
    • Use Process Mining projects for treasury operations processes
    • sn_bom_treasury.agent
    • pa_viewer
    Treasury contributor

    [sn_bom_treasury.contributor]
    • Submit service requests for treasury product activation or modification
    • View the status of treasury service cases and document services tasks
    • Work on treasury cases till the Initiate and Review stage
    Important:
    For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see Roles and Personas.
    • sn_bom.service_definition_read
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.account_data_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.b2b_saving_account_viewer
    • sn_customerservice.csm_workspace_user
    • sn_bom.b2b_contributor
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury agent connector

    [sn_bom_treasury.agent_connector]
    • Submit treasury service requests
    • Work on treasury cases and tasks to fulfil requests for accounts managed by them
    Important:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.
    • sn_bom.service_viewer
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.viewer
    • sn_bom.account_data_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.agent
    • sn_bom.b2b_saving_account_viewer
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury viewer

    [sn_bom_treasury.viewer]

    		 Has read-only access to all treasury service cases and related data
    • sn_bom.service_viewer
    • sn_bom.service_definition_read

    Tables installed

    Table 4. Tables installed with Financial Services Treasury Operations
    Table Description
    Treasury Base

    [sn_bom_treasury_base]

    		 Treasury Service Case table extends the Treasury Base table. Treasury Base table extends the Financial Services Base [sn_bom_case] table.
    Treasury Service Case

    [sn_bom_treasury_service]

    		 Stores all treasury cases. This table extends the Treasury Base [sn_bom_treasury_base] table.
    RDC Service Case

    [sn_bom_treasury_rdc_service]

    		 Stores all treasury cases related to RDC service requests. This table extends the Treasury Service Case [sn_bom_treasury_service] table.
    Wire Service Case

    [sn_bom_treasury_wire_service]

    		 Stores all treasury cases related to wire service requests. This table extends the Treasury Service Case [sn_bom_treasury_service] table.
    Treasury Service Financial Account

    [sn_bom_treasury_service_financial_account]

    		 Intermediate table that stores all financial account level configurations for requested treasury services. This table has mapping between the Financial Account [sn_bom_financial_account] and Treasury Service Case [sn_bom_treasury_service] tables.
    Treasury Service User

    [sn_bom_treasury_service_user]

    		 Intermediate table that stores all user (contact) level configurations for requested treasury services. This table has mapping between the Contact [customer_contact] and Treasury Service Case [sn_bom_treasury_service] tables.
    Treasury Task

    [sn_bom_treasury_task]

    		 Stores all treasury tasks for all treasury cases. This table extends the Financial Task [sn_bom_task] table.