Reason codes supported in Dispute Rules Content Pack for Visa

  • Release version: Xanadu
  • Updated September 20, 2024
  • 1 minute to read

    • This section lists the Visa reason codes that are supported in Financial Services Operations Dispute Rules Content Pack for Visa.

    About Visa Reason Codes

    Reason codes are used by Visa to categorize disputes. The reason codes listed below determine what information needs to be collected from a cardholder and ultimately whether a transaction is eligible to be disputed. These reason codes, the associated questions/ questionnaires, and transaction-level eligibility guidance are all pre-configured in Dispute Management.

    Table 1. Reason codes supported in Dispute Rules Content Pack for Visa
    Dispute conditions Reason code Dispute time limit/calendar days
    Fraud
    EMV Liability Shift Counterfeit Fraud 10.1 120
    EMV Liability Shift Non-Counterfeit Fraud 10.2 120
    Other Fraud – Card-Present Environment 10.3 120
    Other Fraud – Card-Absent Environment 10.4 120
    Visa Fraud Monitoring Program 10.5 120
    Authorization
    Card Recovery Bulletin 11.1 75
    Declined Authorization 11.2 75
    No Authorization 11.3 75
    Processing error
    Late Presentment 12.1 120
    Incorrect Transaction Code 12.2 120
    Incorrect Currency 12.3 120
    Incorrect Account Number 12.4 120
    Incorrect Amount 12.5 120
    Duplicate Processing/Paid by Other Means 12.6 120
    Invalid Data 12.7 75
    Consumer disputes
    Services Not Provided or Merchandise Not Received 13.1 120
    Cancelled Recurring Transaction 13.2 120
    Not as Described or Defective Merchandise 13.3 120
    Counterfeit Merchandise 13.4 120
    Misrepresentation 13.5 120
    Credit Not Processed 13.6 120
    Cancelled Merchandise/Services 13.7 120
    Original Credit Transaction Not Accepted 13.8 120
    Non-Receipt of Cash 13.9 120