Dispute Rules Content Pack for Mastercard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Dispute Rules Content Pack for Mastercard application provides your agents with questionnaires that they can use to intake dispute-related information for various dispute categories as per the Mastercard guidelines.

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    The Dispute Rules Content Pack for Mastercard application can help you do the following tasks:
    • Incorporate a dispute questionnaire that is based on the Mastercard Chargeback Guide.
    • Provide a decision table to run chargeback eligibility rules that follow Mastercard's guidelines.

    Request Dispute Rules Content Pack for Mastercard on the store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Before you can use Dispute Rules Content Pack for Mastercard, you must first download it from the ServiceNow Store. When you have completed the download, you may need to clear your local cache before it appears on your instance.

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