import { EmailNotification } from '@servicenow/sdk/core'

EmailNotification({
    table: 'incident',
    name: 'Custom Event Notification',
    description: 'Triggered by custom event',
    category: 'c97d83137f4432005f58108c3ffa917a',  // Default email category sys_id
    triggerConditions: {
        generationType: 'event',
        eventName: 'custom.incident.escalated',
        order: 100
    },
    recipientDetails: {
        recipientUsers: ['6816f79cc0a8016401c5a33be04be441'],  // Admin user sys_id
        eventParm1WithRecipient: true,  // Event param 1 contains recipient
        isSubscribableByAllUsers: true
    },
    emailContent: {
        contentType: 'text/html',
        subject: 'Incident Escalated',
        messageHtml: '<p>An incident has been escalated.</p>'
    }
})

triggerConditions: {
    generationType: "engine",
    onRecordInsert: false,
    onRecordUpdate: true,
    weight: 100,
    condition: "priority=1^ORpriority=2^state!=6^state!=7", // High/Critical priority, not resolved/closed
    order: 100
}

emailContent: {
    contentType: "text/html",
    subject: "CRITICAL: Incident \${number} - \${short_description}",
    messageHtml: `
            <div style="background-color: #ff4444; color: white; padding: 10px; border-radius: 5px;">
                <h2>CRITICAL INCIDENT ALERT</h2>
                <p><strong>Incident:</strong> \${number}</p>
                <p><strong>Priority:</strong> \${priority}</p>
                <p><strong>Description:</strong> \${short_description}</p>
                <p><strong>Assigned To:</strong> \${assigned_to.name}</p>
                <p><strong>Created:</strong> \${sys_created_on}</p>
                <p><a href="\${instance_url}/incident.do?sys_id=\${sys_id}" style="color: #ffffff; text-decoration: underline;">View Incident</a></p>
            </div>
        `,
    smsAlternate:
      "CRITICAL: Incident \${number} - \${short_description}. Priority: \${priority}. Assigned: \${assigned_to.name}",
    pushMessageList: ["mobile_push_notification_sys_id"], 
    forceDelivery: true, 
    importance: "high"
}

digest: {
    allow: true,
    defaultInterval: hourlyDigest,
    template: escalationTemplate,
    subject: "Incident Escalation Digest - \${digest_count} incidents require attention",
    html: `<div>
           <div>Incident Escalation Digest</div>
           </div>`,
    separatorHtml: '<hr style="margin: 15px 0;">',
    from: "noreply@company.com",
    replyTo: "itsupport@company.com"
}

recipientDetails: {
    recipientGroups: ["d625dccec0a8016700a222a0f7900d06"], // IT Support group sys_id
    recipientFields: ["assigned_to", "caller_id"],
    sendToCreator: false,
    isSubscribableByAllUsers: false
}