Software reconciliation results
Summarize
Summary of Software reconciliation results
Software reconciliation results provide a detailed view of the compliance status of software products by comparing discovered software usage against purchased entitlements. This process helps ServiceNow customers ensure they are using software within their licensed rights and identify areas of overuse or potential cost savings. Users with thesamuserrole can access these results. Reconciliation runs either weekly or on demand for specific publishers or all publishers, generating a structured compliance report.
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Key Features
- Reconciliation Tiers: Results are organized into three levels for comprehensive analysis:
- Product Results: Summarize compliance status for all models and installations of a software product, including true-up costs, overlicensed amounts, and potential savings.
- Software Model Results: Provide details for each software model related to the product, appearing only if models or entitlements exist. These include remediation options and lists of licensed, unlicensed, and subscription installations.
- License Metric Results: Show detailed rights owned versus rights used for each license metric associated with a software model, supporting multiple licenses per model and offering a breakdown of license allocation.
- Access via Interfaces: Results can be viewed through:
- Core UI: Navigate to All > Software Asset > Reconciliation > Historical Results, then select reconciliation and product result records.
- Software Asset Workspace: Navigate to Software Asset Workspace > License usage, select a publisher card, then view product result details.
- Detailed Related Lists: Each result tier includes related lists to drill down into licensed installs, unlicensed installs, subscriptions, removal candidates, remediation options, purchase orders (if procurement plugin is active), and cloud-specific rights.
Key Outcomes
By using software reconciliation results, ServiceNow customers can:
- Effectively monitor software license compliance across products, models, and license metrics.
- Identify unlicensed usage and potential areas of non-compliance to reduce legal and financial risk.
- Discover opportunities for cost optimization through true-up cost analysis and potential savings.
- Access actionable insights and remediation options at multiple levels to maintain compliance.
- Utilize both Core UI and Software Asset Workspace for flexible and detailed reconciliation result views.
Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.
When software reconciliation runs, it calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased. Reconciliation runs weekly or on demand for a specific publisher or all publishers. This process generates a list of reconciliation results that display the compliance status of the software in relation to discovery and entitlements. For more details on running software reconciliation, see Run software reconciliation.
- Product Results
- Software Model Results
- License Metric Results
You can view reconciliation results using both Core UI and Software Asset Workspace.
| Interface | Action |
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| Core UI |
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| Software Asset Workspace |
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Reconciliation results
- Product Results
These results are for all models and installations associated with a software product and are specific to a publisher. Product results for licensable products are generated after reconciliation even if the products don’t have defined software models for them. These results determine the license compliance status of the product. Additionally, product results provide details on true-up cost, overlicensed amount, and potential savings. The following related lists appear when you select a Product Results record:- Software Model Results
- Licensed Installs
- Unlicensed Installs (SAP: Unlicensed Users or Unlicensed Engines)
- Unlicensed Subscriptions (Subscription-based software)
- Removal Candidates
- Software Model Results
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These results are for each individual software model related to the product. The Software Model Results appear as a related list on the product results records after reconciliation is run. A software model results record is created only when a software model or entitlement exists for the software product. The following related lists appear when you select the software model details:
- License Metric Results
- Remediation Options
- Licensed Installs
- Unlicensed Installs (SAP: Unlicensed Users)
- Unlicensed Subscriptions (Subscription-based software)
- Unlicensed Consumptions (Consumption-based software models)
- Unlicensed Options (Oracle only)
- Removal Candidates
- Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)
For more details on software model results related lists and descriptions, see View software model results.
- License Metric Results
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These results are for each license metric associated with the software model. The License Metric Results appear as a related list on the software model results. License metric result details include rights owned and rights used, and the license allocation breakdown so that you can determine your options to stay compliant. There can be multiple license metric results for a software model because multiple licenses can be purchased for the same software.
From the Software Model Results form, you can drill down on a specific metric result. The following related lists appear when you select license metrics results details:- Rights Used By (This tab isn’t visible for the Resource Value Unit (RVU) IBM license metric.)
- Licensed Installs
- Installs Used (SAP: System Users)
- Downgrades/Upgrades
- Licensed Subscriptions
- Cloud Special Rights (This tab is visible only if you have cloud installations on cloud platforms such as AWS or Azure.)
For more details on license metric results related lists and descriptions, see Software model results license metric results fields.