Exploring Enterprise Asset Management
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Summary of Exploring Enterprise Asset Management
The Enterprise Asset Management (EAM) application helps asset-intensive organizations optimize asset quality and performance by reducing downtime, increasing utilization, extending lifespan, and lowering operating costs. It automates the entire lifecycle of physical business assets through prescriptive workflows, enabling organizations to maximize asset returns, control capital and operating expenses, and reduce risk by managing assets from planning to disposal.
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Key Users
- Enterprise administrators: Focus on strategic planning, capital management, and asset return optimization.
- Enterprise asset managers: Aim to reduce downtime, extend asset life, and optimize inventory.
- Enterprise technicians: Work on boosting productivity and response times.
- Medical asset managers and technicians: Perform asset management and technical tasks specifically in healthcare.
- Facility asset managers and technicians: Manage and maintain assets within the facility management sector.
- Operational technology asset managers and technicians: Handle asset management within operational technology sectors.
Key Features and Benefits
- Comprehensive asset visibility: Dashboards provide insights into asset counts, lifecycle states, model categories, and performance, accessible via the Enterprise Asset Workspace.
- Industry-specific workspaces: Tailored interfaces for medical and facility industries, enhancing user experience for respective managers and technicians.
- Cost management: Detailed total cost of ownership analysis helps in maximizing asset value and managing expenses effectively.
- Asset tracking: Supports management of both discrete and linear assets for thorough lifecycle monitoring.
- Streamlined onboarding: Playbooks enable efficient onboarding of single or multiple assets.
- Offboarding simplification: Reclamation workflows facilitate the easy offboarding of enterprise assets.
- Risk management: Risk scoring and color-coded heatmaps allow prioritizing assets based on risk levels.
- Work order management: Enables tracking and managing maintenance and repair work for assets.
- Contract management: Creation and oversight of asset-related contracts support governance and compliance.
- Repair workflows: Expedite repair processes for defective assets held in stockrooms.
- Inventory efficiency: Mobile Agent application supports quick picking of assets; Asset put away tasks track movement from receiving to storage; Drop off tasks enable easy return of assets in personal stockrooms.
Use the Enterprise Asset Management application to optimize the quality and performance of assets by reducing downtime, increasing asset utilization, and extending asset lifespan while reducing operating costs for asset-intensive organizations.
Enterprise Asset Management overview
The Enterprise Asset Management automates the full lifecycle of your physical business assets with prescriptive workflows. With Enterprise Asset Management, you can maximize the return on your enterprise assets, control capital and operating costs, and reduce risk by tracking and managing your assets from planning to disposal.
Enterprise Asset Management Users
| User | Description |
|---|---|
| Enterprise administrators | Work involves planning strategic initiatives, managing capital planning, and optimizing asset returns. |
| Enterprise asset managers | Work involves decreasing downtime, extending asset life, and rationalizing inventory. |
| Enterprise technicians | Work involves increasing productivity and improving response time. |
| Medical asset managers | Similar to the tasks carried out by an enterprise asset manager, though specifically within the healthcare sector. |
| Medical technicians | Similar to the tasks carried out by an enterprise asset technician, though specifically within the healthcare sector. |
| Facility asset manager | Similar to the tasks carried out by an enterprise asset manager, though specifically within the facility management sector. |
| Facility technician | Similar to the tasks carried out by an enterprise asset technician, though specifically within the facility management sector. |
| Operational technology asset manager | Similar to the tasks carried out by an enterprise asset manager, though specifically within the operation technology sector. |
| Operational technology asset technician | Similar to the tasks carried out by an enterprise asset technician, though specifically within the facility management sector. |
Enterprise Asset Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Get visibility into all aspects of your assets such as dashboards, asset count by model, lifecycle state, model category, and the overall performance of assets. | Enterprise Asset Workspace |
|
| Use your own customized workspace for medical and facility industries. | Personalized workspaces for medical and facility industries |
|
| Maximize asset value with comprehensive cost analysis of owning and managing assets. | Asset Total Cost of Ownership for Enterprise Asset Management | Enterprise asset manager |
| Track, manage, and maintain discrete enterprise and linear assets. | Linear assets in Enterprise Asset Management | Enterprise asset manager |
| Onboard single and multiple assets using playbooks. | Playbooks for Enterprise Asset Management | Enterprise asset manager |
| Simplify enterprise asset offboarding process using a reclamation workflow. | Enterprise asset reclamation | Enterprise asset manager |
| Rate assets by risk level and generate color-coded heatmaps. | Risk scoring | Enterprise administrator |
| Track and manage work for your enterprise assets by using work orders. | Managing work orders for your enterprise assets | Enterprise asset manager |
| Create and manage enterprise asset contracts. | Create and manage contracts for enterprise assets |
|
| Get defective enterprise assets in a stockroom repaired quickly using the Repair flow. | Repair flow | Enterprise asset manager |
| Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. | Inventory picking for Enterprise Asset Management | Inventory user |
| Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task. | Manage asset put away using the Enterprise Asset Workspace | Inventory user |
| Return assets that are in your personal stockroom easily by creating Drop off tasks. | Drop off tasks | Enterprise asset technician/ Enterprise asset manager |