Discovery models fields

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Discovery models fields

    This documentation details the fields available on the Discovery Models form and the related Software Installation list within ServiceNow's Discovery module. These fields help you manage and normalize software discovery data, allowing for accurate software asset tracking and reconciliation.

    Show full answer Show less

    Discovery Models form fields

    • Display name: Automatically generated name combining discovered publisher, product, and version for easy identification in lists.
    • Normalization status: Indicates the normalization progress of the software discovery data, with statuses such as Normalized, Partially Normalized, Publisher Normalized, Match Not Found, and Manually Normalized. A caution icon appears if normalization suggestions exist, linking to those records.
    • Publisher, Product, Version: Normalized values representing the software details used for consistent asset management.
    • Discovered publisher, product, version: Raw data gathered from discovery before normalization.
    • Additional Information: Key attributes including:
      • Product type: Categorizes software as Child (subcomponent), Driver, Licensable, Not Licensable, Patch, or Unknown. Changing from Unknown updates normalization status to Manually Normalized. Only licensable products are considered during reconciliation.
      • Platform: Supported operating systems like Windows, macOS, UNIX.
      • Language: Languages discovered, including Dutch, English, French, German, Italian, Spanish, with more possible if found.
      • Edition and Full version: Normalized edition and detailed version info.
      • Exclude from content service: Option to prevent transfer of software discovery model details to the Software Asset Management Content Service, applicable only for custom products when opted in.

    Software Installation related list fields

    • Display name: Name of the installed software as shown in lists.
    • Publisher: Name of the software publisher.
    • Version: Software version installed.
    • Installed on: Hardware device name where the software is installed.

    Practical implications for ServiceNow customers

    Understanding and utilizing these fields enables you to accurately identify, normalize, and manage software assets discovered across your environment. Proper normalization ensures effective reconciliation and license management, especially by focusing on licensable products. The exclusion option for the Content Service allows control over data sharing based on your organization's preferences. This structured data supports better software asset lifecycle management and compliance reporting.

    Discovery Models form and related list field descriptions.

    Discovery Models form

    Field Description
    Display name Name of the discovery model as it appears in record lists. This value is generated automatically using the discovered publisher, discovered product, and discovered version.
    Normalization status Status of the normalization process:
    • Normalized
    • Partially Normalized
    • Publisher Normalized
    • Match Not Found
    • Manually Normalized
    • New
    Note:
    If a normalization suggestion record exists, a caution icon is shown next to the Normalization status field.

    The caution icon opens the Normalization Suggestion record for the discovery model.
    Publisher Normalized publisher of the software.
    Product Normalized product name of the software.
    Version Normalized version of the software product.
    Discovered publisher Discovered publisher of the software.
    Discovered product Discovered name of the software.
    Discovered version Discovered version of the software.
    Additional Information
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Additional Information section

    Field Description
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Software Installation related list

    Field Description
    Display name Name of the software install as it appears in the record lists.
    Publisher Name of the publisher of the software.
    Version Version of the software.
    Installed on Name of the hardware the software is installed on.