Key Fields and Their Practical Use

• Error status: Indicates whether the entitlement error has been resolved (Manually fixed) or requires review and correction (Needs review).
• Reason: Explains why the entitlement import failed, helping identify the specific issue.
• Asset tag: Tracks the asset via serial number or barcode.
• Publisher part number: Links to predefined software products, triggering automatic software model creation or selection. Customers receive warnings when multiple related software models are involved, prompting validation.
• Software model: Matches the entitlement to a software model; warnings appear if there are mismatches with the publisher or product, allowing manual adjustments.
• License type: Defines if the license grants full access or is an upgrade. Upgrade types show related upgraded entitlements and become read-only after submission. SaaS entitlements default to Full.
• Metric group and License metric: Automatically set based on the software model, specifying how licenses are counted during reconciliation. SaaS entitlements default to User Subscription. Special metrics like Envelopes apply only to specific vendors (e.g., DocuSign).
• Rights per license pack, Number of packs, Purchased right: Used primarily for Microsoft Per Core license types to calculate purchased rights automatically.
• Agreement type: Controls automatic generation of downgrade rights and compliance status. Enterprise License Agreement types mark status as Compliant even if unlicensed installations exist. Changing agreement types impacts downgrade rights generation and retention.
• Purchased rights and Oracle options: Additional entitlement details regarding purchased license quantities and Oracle-specific options.
• Contract number: Associates the entitlement with a specific contract.

Related Lists and Their Importance

• Reference software: Displays the publisher, product, version, edition, language, and platform. These fields assist in matching and normalizing discovery models, aiding accurate entitlement reconciliation.
• General: Captures ownership and organizational information such as asset owner, purchase order number, company, location, and department responsible for the license.
• Financial: Tracks vendor details, unit costs (required for dashboard cost calculations), general ledger accounts, and cost centers responsible for the asset.

Practical Benefits for ServiceNow Customers

Understanding these fields enables customers to efficiently identify and resolve entitlement import errors, ensuring accurate software license management and compliance. Automated software model creation and license metric assignments streamline entitlement mapping, while detailed ownership and financial data support asset tracking and cost management. The form’s status and reason fields help prioritize error correction, improving the accuracy of software asset records and supporting license reconciliation.