Integrating with GoTo

  • Release version: Xanadu
  • Updated December 13, 2024
  • 7 minutes to read

    • Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.

    With this integration, you can retrieve and analyze licensing information for the following GoTo applications:
    • GoToMeeting (user subscriptions, user activity, and reclamation candidates)
    • GoToWebinar (user subscriptions, user activity, and reclamation candidates)
    • GoToConnect (user subscriptions, user activity, and reclamation candidates)
    • GoToTraining (user subscriptions only)
    • GoToAssist (user subscriptions only)
    • OpenVoice (user subscriptions only)

    Use this information to manage and optimize your GoTo license position.

    Important:
    Minimize security risks and protect information by granting access only to the necessary user or API permissions.
    Table 1. Minimal user permissions
    Process Required user role in the GoTo application Authentication scopes
    Download subscriptions LogMeIn developer account and admin role
    • Profile
    • Admin Center
    Pull user activity LogMeIn developer account and admin role
    • Profile
    • Admin Center
    • GoToConnect
    Reclaim subscription LogMeIn developer account and admin role Admin Center

    Create a GoTo OAuth client

    Create an OAuth client for authenticating GoTo API requests.

    Before you begin

    GoTo Role required: Refer to the Minimal user permissions table.

    Procedure

    1. From a web browser, open the GoTo Developer Center.
    2. Sign in using your LogMeIn developer account.
      If you have not already set up a LogMeIn developer account, see How to login or create a developer account for detailed instructions.
    3. From the LogMeIn Developers home page, select the OAuth Clients tab.
    4. Select Create a client.
    5. On the Details tab of the Create client form, fill in the client details.
      Table 2. Details tab
      Field Description
      Client name Name of the OAuth client.
      Description Optional description for the OAuth client.
      Redirect URLs Redirect URL of the ServiceNow instance on which you’re integrating your GoTo applications. Enter https://<instance-url>/oauth_redirect.do, where <instance-url> is the URL of your ServiceNow instance.
    6. Select Next.
    7. On the Scopes tab, specify the level of access that the OAuth client has to your GoTo users and applications.
      Table 3. Scopes tab
      Field Description
      Profile OAuth scopes for getting and modifying user information for your authenticated users. The Get user information scope is enabled automatically. Select the check box to enable the Modify user details scope.
      GoToMeeting, GoToWebinar, or GoToTraining

      OAuth scope for creating, starting, and modifying sessions for your GoToMeeting, GoToWebinar, and GoToTraining applications. Select the check box to enable this scope.

      Note:
      The SaaS License Management GoTo integration doesn’t support license management for the GoToTraining application.
      GoToAssist Remote Support or Service Desk OAuth scope for creating, starting, and modifying sessions for the GoToAssist Remote Support and Service Desk applications. Leave this check box unselected.
      Note:
      The SaaS License Management GoTo integration doesn’t support license management for the GoToAssist applications.
      SCIM OAuth scope for automating user management using the System for Cross-domain Identity Management (SCIM) protocol. Leave this check box unselected.
      Admin Center OAuth scope for managing LogMeIn users through the GoTo Admin Center. Select the check box to enable this scope.
      GoToConnect OAuth scope for initiating phone calls and other telephone services using the GoToConnect. If GoToConnect license is enabled, select these check boxes:
      • Access call history for phone lines in the PBX [cr.v1.read]
      • Retrieve your phone line information [users.v1.lines.read]
    8. Select Save.
    9. On the Credentials tab, copy the values in the Client ID and Client secret fields.
      Save them in a secure location for later use.
    10. Select the check box to verify that you have stored the client secret.
    11. Select Done.

    Create a GoTo connection

    Create a connection between your GoTo applications and your ServiceNow instance.

    Before you begin

    ServiceNow Role required: sam_integrator or admin

    Procedure

    1. From your ServiceNow instance, navigate to Process Automation > Flow Designer.
      The Flow Designer launches in a new tab.
    2. Select the Connections tab.
    3. Select View Details for your GoTo connection.
    4. From the list of available connections, locate GoTo and then select Configure.
    5. In the dialog box, fill in the fields.
      Table 4. Configure Connection dialog box
      Field Description
      Connection Name Name of the GoTo connection. This field populates automatically.
      Name Name of your GoTo credentials. This field populates automatically.
      OAuth Client ID Client ID that is assigned to your GoTo OAuth client.
      OAuth Client Secret Client secret that is assigned to your GoTo OAuth client.
      OAuth Redirect URL Redirect URL of the ServiceNow instance on which you’re integrating your GoTo applications. This field populates automatically.
    6. Select Configure and Get OAuth Token.
      Note:
      For the role required to perform this step, refer to the Minimal user permissions table.
    7. In the Authorize App dialog box, select Allow.
      The OAuth access token becomes available for authorizing your GoTo connection.
    8. If GoToConnect license is enabled, navigate to the Connections tab.
    9. Find the connection for GoToConnect and select View Details.
    10. Select Get OAuth Token to generate a token for GoToConnect.
      Note:
      For the role required to perform this step, refer to the Minimal user permissions table.

    Create a GoTo integration profile

    Create a GoTo integration profile to track software subscriptions and optimize licensing for your GoTo applications.

    Before you begin

    To create a GoTo integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

    ServiceNow Role required: sam_integrator or admin

    About this task

    If you’re using Software Asset Workspace, the option to create the GoTo integration profile in Core UI is inactive.

    Procedure

    1. Navigate to the integration profile.
      InterfaceAction
      Core UI
      1. Navigate to All > Software Asset > SaaS License > Direct Integration Profiles.
      2. Select New.
      3. Select GoTo Integration Profile.
      Software Asset Workspace
      1. Navigate to License operations > User Subscriptions > Direct integration profiles.
      2. Select New.
      3. Select GoTo from the drop-down list.
      4. Select Continue.
    2. On the form, fill in the following fields.
      Table 5. Integration Profile form
      Field Description
      Display Name Name of the integration profile. For example, GoTo Integration.
      Connection & Credential Connection and credential alias for the GoTo spoke.

      This field is automatically set to sn_goto_spoke.GoTo.
      Status Status of the integration profile.
      • If you have not published the integration profile, this field is automatically set to Draft.
      • If you have already published the integration profile, this field is automatically set to Published.
      Profile Type Type of integration profile.

      This field is automatically set to GoTo Subscription.
    3. On the Download Subscription Subflow tab, verify that the Subflow field is set to GoTo Download Subscriptions.
      Note:
      This subflow is used for all supported GoTo applications.
    4. On the Calculate Activity Subflow tab, verify that the Subflow field is set to GoTo Update User Activity.

      This subflow is used for only the GoToMeeting and GoToWebinar applications.

      You can also select the date and time that you want to analyze user activity from in the Analyze user activity from field. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.
      Note:
      Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.
      You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see Review a software reclamation rule.
    5. On the Reclaim Subscription Subflow tab, verify that the Subflow field is set to GoTo Reclaim Subscription.
      Note:
      This subflow is used for only the GoToMeeting and GoToWebinar applications.
    6. Select Save.
      Your ServiceNow instance creates a draft integration profile. The integration profile uses the GoTo Download Subscriptions, GoTo Update User Activity, and GoTo Reclaim Subscription subflows to retrieve user data from your GoTo applications.
    7. After the form reloads, select Publish.
    8. In the Publish Confirmation dialog box, select OK.

    What to do next

    After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

    If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

    Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

    Create software entitlements for the automatically generated software models to track used software against owned software.
    Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.