Submit an asset reclamation request

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use Reclaim Asset catalog item to efficiently reclaim hardware assets when an employee leaves an organization or moves to a different role.

    Before you begin

    Role required: Any employee can submit an asset reclamation request.

    About this task

    Asset bundles and pallets can't be reclaimed.

    Procedure

    1. Navigate to All > Service Catalog > Asset Lifecycle > Reclaim Asset.
    2. On the Reclaim Asset form, fill in the fields.
      Table 1. Reclaim Asset form
      Fields Description
      Requested by The role of the person, such as an HR professional, Manager, or Employee, who submits the asset reclamation.
      • If Manager is selected, all the employees reporting to the Manager appear in the Requested for field.
      • If Employee is selected, the Requested for becomes read-only.
      Requested for Person for who you are submitting the asset reclamation.
      Employee separation Whether the person for who you are submitting the asset reclamation is leaving the organization or moving to a different role.
      Asset Hardware assets assigned to the person for who you are submitting the asset reclamation.
      Reclaim method The method how you want to collect the hardware assets from the departing employee. You can pick up the assets or the employee can either drop off or ship them to the organization.
      Legal hold method If the hardware assets need to be kept on hold because of any legal reasons.
      Notes/Special instructions Any instructions if you want to mention.
    3. Select Submit.
      An Asset Reclamation Request is created.