IT Asset Management
Summarize
Summary of IT Asset Management
ServiceNow's IT Asset Management (ITAM) suite enables organizations to manage software licenses, hardware assets, and cloud resources with comprehensive lifecycle visibility and automated workflows. This solution addresses challenges such as frequent software audits, lack of consolidated asset visibility, and cloud cost optimization, helping organizations control costs, maintain compliance, and improve operational efficiency.
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Software Asset Management (SAM)
- Normalization: Automatically standardizes software asset data using weekly content updates and machine learning to maintain accurate records.
- Software Rights Management: Tracks software entitlements including purchased licenses, allocation, costs, and compliance status. Supports bulk import of entitlement data.
- Publisher Packs: Enhances license tracking and optimization by integrating with top software publishers via specialized license metric data.
- SaaS Subscription Tracking: Integrates with SaaS applications and SSO providers to monitor subscription usage, ensuring license compliance and optimization.
- License Compliance and Remediation: Centralized views via License Usage and License Workbench enable monitoring of compliance positions and guided remediation actions.
- Software Spend Management: Tracks financial transactions related to software purchases to identify redundant spending and optimize software procurement.
- Analytics Dashboards: Preconfigured dashboards provide actionable insights into license compliance, subscription usage, cost savings, and normalization trends to improve business processes.
Hardware Asset Management (HAM)
- Normalization: Uses a comprehensive hardware content library with weekly updates to standardize manufacturer and model data for accurate asset visibility.
- Lifecycle Automation: Automates asset lifecycle stages from procurement to disposal with low-code workflows and asset tasks for bulk orders, deployment, swapping, and retirement, reducing manual errors.
- Aging Asset Refresh: Proactively tracks assets nearing end-of-life to minimize replacement costs and reduce hardware vulnerabilities.
- Asset Audits: Enables scheduled or ad-hoc audits using mobile scanning to verify stockroom and location inventories, improving data quality and compliance.
- Contract Management: Provides task-based workflows to manage expiring maintenance and lease contracts, helping avoid penalties and ensure timely renewals.
- Hardware Asset Workspace: Offers a centralized, intuitive interface for asset managers to monitor asset health, life cycle stages, normalization status, and critical actions to streamline asset management.
Cloud Cost Management
- Provides full visibility into cloud asset usage and costs to help optimize cloud spending.
- Supports rightsizing of cloud resources and automates cost-saving actions such as turning off unused resources during non-working hours.
- Facilitates accelerated cloud adoption with a self-service resource portal and policy guardrails.
Getting Started
- Partner with implementation specialists to streamline Software Asset Management setup.
- Access training programs and certification for foundational and advanced SAM capabilities.
- Follow official ServiceNow documentation for setup instructions and request installations for Cloud Cost Management and Device as a Service via the ServiceNow Store.
Practical Benefits for ServiceNow Customers
- Gain end-to-end visibility and control over software, hardware, and cloud assets.
- Improve compliance posture and reduce audit risks through centralized license management and remediation tools.
- Optimize financial expenditure by tracking spend, identifying redundancies, and managing contracts effectively.
- Automate routine asset lifecycle tasks to improve accuracy and reduce administrative overhead.
- Leverage integrated analytics to make data-driven decisions that enhance asset utilization and cost efficiency.
Manage software licenses, hardware assets, and cloud assets with intuitive work flows and life cycle visibility.
Take command of your software, hardware, and cloud assets
Gartner, Inc. states that organizations often face three or more software audits a year. The number of audits and lack of a consolidated asset management platform can create challenges for an organization to control and optimize software spend. Use the ServiceNow® Software Asset Management application to take command of your software assets.
Businesses need to know what assets they own, where those assets are located, who is using those assets, how often those assets are used, when those assets are being configured, how much those assets cost, and what value those assets deliver. Use the ServiceNow® Hardware Asset Management application to provide increased visibility into your asset estate and to automate the IT life cycle from procurement to disposal.
As businesses move to the cloud, they can encounter challenges when associating costs with delivered business value due to the lack of visibility into their cloud spend and usage. Use the ServiceNow® Cloud Cost Management application to gain complete visibility into the usage and costs that are associated with your cloud assets so that you can optimize operations and reduce your cloud spend.
View and download the full Software Asset Management or Hardware Asset Management infocard for a highlight of features.
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Normalize software assets Automatically normalize your software assets with updates from the Software Asset Management content service. |
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Manage software rights Track and manage rights for your software products by creating or importing software entitlements. |
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Leverage publisher packs Use license metric data for specific software publishers to accurately track your software usage. |
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Track SaaS subscription usage Integrate with SaaS applications and SSO providers to track your SaaS subscription usage. Use this data to manage compliance and optimize licensing for your subscriptions. |
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View and take action on your license position Use the License usage view (Software Asset Workspace) or License Workbench (Software Asset Management classic application) to view your license compliance position and easily remediate any license compliance issues. |
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Track software spend Track and manage financial transaction data for your software products so that you can optimize your software spend. |
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Analyze and improve your business processes using software asset analytics dashboards Analyze business processes and identify areas of improvement using consolidated dashboards with actionable data visualizations. |
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Normalize hardware assets Leverage the extensive hardware Content Library to normalize manufacturer and model data for your assets and to populate important life cycle dates for improved visibility into your asset estate. |
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Automate your asset life cycle Reduce manual effort and improve service delivery using low-code prescriptive workflows based on the industry best practices that are available at each stage of the asset life cycle. Use asset tasks to automate workflows for bulk stock orders; disposal orders; and the deployment, swapping, and retirement of assets. With asset tasks, you can eliminate the risk of data inaccuracy caused by manual entry. |
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Refresh aging hardware assets Proactively track and plan for aging assets that are nearing the end of their life cycles so that you can reduce replacement costs and the risk of hardware vulnerabilities. |
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Audit your asset inventory Conduct scheduled or ad-hoc audits of your asset stockrooms and other asset locations, such as offices and data centers. |
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Manage expiring maintenance and lease contracts Take action on your expiring maintenance and lease contracts using task-based workflows within the simplified contract renewal process. |
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Drive asset manager productivity using a purpose-built workspace Use the Hardware Asset Workspace for a centralized, single pane view of your hardware asset estate. Gain visibility into the critical action items that drive Hardware Asset Management outcomes at every stage of the asset life cycle. In addition, dive into your Important Actions to take the guess work out of your asset life cycle processes. |
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Accelerate your cloud strategy and reduce costs Accelerate cloud implementation with a streamlined, responsive, and intuitive self-service cloud resource portal and non-intrusive policy guardrails. Reduce costs by rightsizing your cloud resources to match your organization's usage and by automatically turning off cloud resources during non-working hours. |
Normalize software assets
After you enable a discovery source, the Software Asset Management application normalizes software installation data from your organization. Weekly content updates for publisher names, product names, software life cycle dates, and more are made available to normalize your discovered data so that you can keep it accurate and up to date. You can also improve your normalization rates by predicting the normalized values of your discovered data through machine learning. In addition, you can opt in to the Software Asset Management Content Service to securely and anonymously send your unnormalized content to ServiceNow for research, validation, and updates.
Manage software rights
Track and manage rights for your purchased software using software entitlements. Determine how many rights your organization has purchased, how much those rights cost, who those rights are allocated to, and more. You can create and update software entitlements individually or you can import bulk software entitlements in one go.
Leverage Publisher Packs
Software publishers use different licensing models to define how software licenses must be consumed, which can make license compliance difficult to track across all software publishers. In addition to the thousands of software publishers that are available through the Content Library, the Software Asset Management application offers publisher packs that extend functionality between the ServiceNow AI Platform and top third-party software publishers. With publisher packs, you can access additional capabilities to help you track and optimize licensing for the specified software publishers.
Track SaaS subscription usage
The Software Asset Management SaaS License Management application enables you to integrate your ServiceNow instance with third-party SaaS applications and SSO providers. With these integrations, you can pull subscription usage data from your SaaS and connected SSO applications to track usage, manage compliance, and optimize licensing for your subscriptions.
View and take action on your license position
The License usage view (Software Asset Workspace) and License Workbench (Software Asset Management classic application) offer you the ability to view the license compliance positions of all your software products from a centralized location. If any of your licenses are out of compliance, you can drill down into the specified product to review suggested remediation options. Select an option to efficiently bring your license back into compliance.
Track software spend
Use the Software Spend Detection application to track and optimize software spending based on imported financial transaction data. You can use this data to identify and take action on redundant software, reinforce or update company software purchasing policies, and begin managing unmanaged software products.
Analyze and improve your business processes using software asset analytics dashboards
The Software Asset Management application provides preconfigured dashboards with actionable data visualizations to help you track performance and improve your business processes. Use these dashboards to gain visibility into your license compliance, SaaS and SSO subscriptions, engineering applications, recommended licensing optimizations, potential cost savings, normalization trends, and more.
Normalize hardware assets
The Hardware Asset Management application normalizes the asset data in your hardware and consumable models. Weekly content updates for manufacturers, device types, and more are made available to normalize your data so that you can keep it accurate and up to date. You can also opt in to the Hardware Asset Management Content Service to securely and anonymously send your unnormalized content to ServiceNow for research, validation, and updates.
Automate your asset life cycle
Use the Hardware Asset Management application to control the entire life cycle of your hardware assets from procurement to disposal. The Hardware Asset Management application automates each stage of the asset life cycle by tracking the financial, contractual, and inventory details of your hardware assets. Asset tasks are provided to deploy, replace or swap, or retire your assets. Asset managers can assign asset tasks to Incident, Change, and Work orders, thereby reducing efforts on ticket resolution and delivering faster services. Asset tasks automatically update CIs and asset records to help eliminate the risk of data inaccuracy caused by manual entry.
Refresh aging hardware assets
As hardware assets near the end of their life cycles, associated maintenance costs and failure risks increase, while performance decreases. You can keep your hardware assets up to date by replacing aged hardware assets with new hardware assets of either the same or different hardware models.
Audit your asset inventory
The Hardware Asset Management application enables you to capture asset inventory in specific stockrooms or locations using the ServiceNow Mobile Agent and mobile scanning capabilities. You can compare your scanned results with data that is stored on the ServiceNow AI Platform so that you can drive improved data quality and inventory process compliance.
Manage expiring maintenance and lease contracts
Avoid penalty charges on expiring maintenance and lease contracts by getting notified and taking action on those contracts before they expire. Use the Hardware Asset Dashboard to view the consolidated list of expiring contracts from a centralized location.
Drive asset manager productivity using a purpose-built workspace
Use the Hardware Asset Workspace for an intuitive and centralized view of your hardware asset estate. Gain visibility into the models and assets that are reaching the end of their life cycles, the health and status of your assets, the normalization status of your hardware and consumable models, purchase orders, stock orders, and more. The Hardware Asset Workspace also includes Important Actions to help you take the guess work out of your asset life cycle processes.
Accelerate your cloud strategy and reduce costs
The Cloud Cost Management application enables you to analyze the full range of costs that are associated with your cloud assets. You can identify and correct cost optimization targets, such as underused, over-provisioned, and stranded cloud assets, with the choice of automated or semi-automated operations.
Learn
Get started
- Work with an implementation specialist to streamline your Software Asset Management setup process. To learn more or view a demo, see the Customer Success Center.
- Sign up for the ServiceNow Software Asset Management fundamentals training program and certification to learn about core Software Asset Management functionality and release-specific features.
- Sign up for the Software Asset Management (SAM) Getting Started course to learn the basic concepts and terminology of the Software Asset Management application.
- For information on how to request Software Asset Management and to begin setup, see Setting up Software Asset Management.
- Install Cloud Cost Management by requesting it on the ServiceNow Store website.
- Install Device as a Service by requesting it on the ServiceNow Store website.