Installed with OT Asset Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Installed with OT Asset Management

    The OT Asset Management capabilities are enabled by activating thecom.snotamplugin in ServiceNow, which installs roles, plugins, and applications designed to manage Operational Technology (OT) assets within the OT Asset Workspace. This setup integrates OT asset management with broader enterprise asset management functionalities, facilitating lifecycle management, maintenance, cost control, and risk visualization of assets.

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    Roles Installed

    • OT Asset Manager (snotam.otassetmanager): Responsible for managing OT-specific models and assets within the OT Asset Workspace. This role includes permissions from the broader asset manager role sneam.assetmanager.
    • OT Asset Technician (snotam.otassettechnician): Performs operational tasks related to OT-specific assets, inheriting capabilities from sneam.assettechnician.

    Key Plugins Installed

    The activation installs multiple plugins that extend asset management capabilities across physical, contractual, financial, and technological dimensions:

    • Asset Management (com.snc.assetmanagement): Integrates key aspects of IT assets.
    • Procurement (com.snc.procurement): Enables sourcing and receiving assets linked to service catalog requests.
    • Enterprise Model Normalization (com.sneamcore): Supports model normalization, life-cycle tracking, and content management.
    • Asset Management Workspace - Recommendations (com.snitamrecomm): Offers actionable recommendations within configurable user workspaces.
    • SM Planned Maintenance (com.snc.plannedmaintenance): Manages preventative maintenance schedules for assets.
    • Work Management (com.snc.workmanagement): Enables management of work orders and maintenance plans.
    • Performance Analytics (com.snc.pa): Provides dashboards with actionable insights for process improvements.
    • Playbook Experience (com.glide.playbookexperience.config) and Playbooks for App Engine (com.glide.pad.license): Offer guided setup and simplified views for asset-related processes.
    • Cost Management (com.snc.costmanagement): Facilitates planning and controlling business costs related to assets.

    Applications Installed

    • Enterprise Asset Management (com.sneam): Manages the full lifecycle of connected and non-connected enterprise assets.
    • Expanded Model and Asset Classes (com.snent): Extends CMDB model and asset classes and associates them with configuration item (CI) classes.
    • CMDB CI Class Models (com.sncmdbciclass): Adds detailed class models, identification rules, and relationships within the CMDB hierarchy.
    • Asset Management Common (com.snitamcommon): Provides shared features across hardware, software, and enterprise asset management, including asset reclamation requests.
    • Physical Assets (snphyassets): Aligns features for physical asset applications.
    • Risk Heat Map (com.snriskheatmap): Visualizes organizational risk posture with heatmaps.
    • Geo Map Component (com.sngeomap): Enables asset location tracking using indoor maps.

    Practical Implications for ServiceNow Customers

    By activating OT Asset Management, customers can manage OT-specific assets comprehensively alongside their enterprise assets. The installed roles and plugins enable fine-grained control over asset lifecycle, maintenance, procurement, and cost management. Enhanced visualization tools such as risk heatmaps and geo-location tracking improve asset oversight and operational risk management. The inclusion of playbooks and performance analytics facilitates efficient asset setup and ongoing optimization of asset-related processes.

    Related Concepts and References

    Customers will find relevant concepts and documentation on domain separation, enterprise asset management roles, model categories, normalization statuses, contract and maintenance fields, work plans, disposal stages, and terminology for linear assets helpful to maximize the value of the OT Asset Management capabilities.

    The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.

    Roles installed

    Role title [name] Description Contains roles

    OT asset manager

    [sn_otam.ot_asset_manager]

    Manages Operational Technology-specific models and assets in the OT Asset Workspace.

    sn_eam.asset_manager

    OT asset technician

    [sn_otam.ot_asset_technician]

    Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace.

    sn_eam.asset_technician

    Plugins installed

    Name Description
    Asset Management (com.snc.asset_management) Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.
    Procurement (com.snc.procurement) Provides the capability to source and receive requested assets so that you can fulfill service catalog requests.
    Enterprise model normalization (com.sn_eam_core) Provides information related to normalization such as normalization status, model content service download, and life-cycle overview.
    Asset Management Workspace - Recommendations (com.sn_itam_recomm) Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance (com.snc.planned_maintenance) Provides the capability to manage regular preventative maintenance of assets.
    Work Management (com.snc.work_management) Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics (com.snc.pa) Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience (com.glide.playbook_experience.config) Provides a step-by-step guidance for setting up your assets with important information.
    Playbooks for App Engine (com.glide.pad.license) Provides a simplified and task-oriented view of processes.
    Cost Management (com.snc.cost_management) Provides options to plan and control business costs.

    Applications installed

    Name Description
    Enterprise Asset Management (com.sn_eam) Manages the complete life cycle of your enterprise connected and non-connected assets.
    Expanded Model and Asset Classes (com.sn_ent) Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes.
    CMDB CI Class Models (com.sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.
    Asset Management Common (com.sn_itam_common) Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation.
    Physical Assets (sn_phy_assets) Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Risk Heat Map (com.sn_risk_heatmap) Provides a heatmap component that enables you to visualize the risk posture of your organization.
    Geo Map Component (com.sn_geo_map) Provides the capability to track the location of the assets using indoor maps.