Software model results license metric results fields
Summarize
Summary of Software model results license metric results fields
The License Metric Results form within Software Model Results in ServiceNow provides detailed insights into software license usage, rights owned, and compliance status. It helps you reconcile software entitlements against actual usage, enabling accurate license management and compliance reporting. This form can display multiple license metric results when a software model includes different license types (e.g., perpetual SA and subscription licenses), each generating separate license position reports.
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Key Features
- License Metrics and Rights Tracking: Tracks various license metrics including rights owned, rights used (allocated and unallocated), rights available, and over-licensed amounts to identify unused licenses and potential cost savings.
- Allocation Management: Differentiates between allocated in-use rights, not allocated in use rights, allocated but not in use rights, and not allocated rights. The system automatically suggests remediation actions such as creating allocations or removing unallocated installs when discrepancies are detected (except for User CAL and Device CAL).
- Compliance Support: Shows allocations needed specifically for Per Named User and Per Named Device license metrics to help ensure compliance and identify gaps in licensing.
- Rights Used By Related List: Provides detailed visibility into which users or devices are consuming rights, including those linked to client access records, facilitating granular license usage analysis.
- Rights Needed By Related List: Identifies unlicensed users or devices requiring additional rights, supporting proactive license provisioning and compliance.
- Licensed Installs Related List: Displays software installation details such as software name, publisher, version, hardware, and assigned user or device. Note that this list is not available for SAP license metrics.
- Downgrades/Upgrades Related List: Shows available software model upgrades or downgrades and their license usage details, helping manage licensing across software versions. Not applicable for SAP license metrics.
- SAP System Users Related List: Available only for SAP named user license metrics, this list gives detailed user information including SAP user ID, type, license type, and associated SAP client.
- Licensed Subscriptions Related List: Displays subscription software details including publisher, product, subscription user, software model, and subscription type for managing subscription-based licenses.
Practical Application for ServiceNow Customers
By leveraging the License Metric Results form and its related lists, ServiceNow customers can effectively track and manage software license entitlements and usage within their organization. The detailed fields and automated remediation options help identify over-licensed and under-licensed scenarios, enabling cost optimization and compliance assurance. Integration with client access records enhances visibility into who is consuming licenses, while support for SAP and subscription licenses caters to diverse software environments.
Overall, this functionality empowers license administrators to perform precise reconciliations, generate comprehensive license position reports, and take informed remediation actions to maintain accurate and compliant software license inventories.
Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.
License Metric Results form
Two license metric results are generated if a software model has two entitlements, one with a perpetual SA license type and the other with a subscription license type. One license metric result where active maintenance is true and the other where the active maintenance is false. In such a scenario, two license position reports are generated, one with active maintenance true and the other one with active maintenance false.
| Field | Description |
|---|---|
| License metric | Name of the license metric that the software license is counted against when reconciliation runs. |
| Software model result | Software model result associated with the license metric results. |
| Group | Group on which reconciliation was run. |
| Subgroup | Subgroup on which reconcliation was run. |
| Rights owned | Sum of all active rights from entitlements that share a license metric. |
| Rights used | Sum of rights used during reconciliation (allocated + not allocated and installed). |
| Rights available | Sum of rights not used during reconciliation (rights owned — rights used). |
| Over-licensed amount | Estimated cost of unused rights. |
| Right Allocations | |
| Allocated in use | Rights that are allocated and are used to license installations. |
| Not allocated in use | Number of rights that are used to license installations, but not allocated. When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL. |
| Allocated not in use | Rights that are allocated but are not being used to license any installations. Note:
Allocated not in use reflects rights that are wasted
because the user or device for which these rights have been allocated do not
have the software installed. When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement. |
| Not allocated | Number of rights that have not been allocated (rights owned — allocated regardless of whether installed or not). |
| Allocations needed | Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics. |
Rights Used By related list
| Field | Description |
|---|---|
| Used by | User or device that is using the rights. Note: If your rights are associated with client access records, the Used by field displays the name of each client access record that is using
those rights. Select a client access record name to view the corresponding breakdown of users or devices that are using the associated rights. See Add a software client access record in Software Asset Management classic for more information on client access records in the Software Asset Management classic application. See Create a software client access record in workspace for more information on client access records in the Software Asset Workspace. |
| Rights used | Sum of rights used during reconciliation (allocated + not allocated and installed). |
| Allocated in use | Rights that are allocated and are used to license installations. |
| Not allocated in use | Number of rights that are used to license installations, but not allocated. When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL. |
| Allocated not in use | Rights that are allocated but are not being used to license any installations. Note:
Allocated not in use reflects rights that are wasted
because the user or device for which these rights have been allocated do not
have the software installed. When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement. |
| Nontransferable rights | Remaining rights from a core pack that cannot be used to license any additional devices. Nontransferable rights are available only for Microsoft Per Core and Microsoft Per Core with (CAL). |
| Allocations needed | Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics. |
Rights Needed By related list
| Field | Description |
|---|---|
| Rights needed by | Unlicensed user or device that requires rights. Note: If rights are needed to cover unlicensed users or devices in an associated client access record, the Rights needed field displays the
name of the client access record that requires those additional rights. Select the client access record name to view the corresponding breakdown of unlicensed users or devices that require rights. See Add a software client access record in Software Asset Management classic for more information on client access records in the Software Asset Management classic application. See Create a software client access record in workspace for more information on client access records in the Software Asset Workspace. |
| Rights needed | Number of rights that are required to cover the unlicensed user or device. |
Licensed Installs related list
| Field | Description |
|---|---|
| Display name | Name of the software installation. |
| Publisher | Publisher of the software. |
| Version | Version of the software. |
| Discovery model | Software discovery model for the installed software. |
| Installed on | Hardware on which the software is installed. |
| Assigned to | User or device to which the software is assigned. |
Downgrades/Upgrades related list
| Field | Description |
|---|---|
| Software model | Software model that is available for upgrade or downgrade. |
| Rights used | Sum of rights used during reconciliation (allocated + not allocated and installed). |
| Allocated in use | Rights that are allocated and are used to license installations. |
| Not allocated in use | Number of rights that are used to license installations, but not allocated. When this value is greater than 0, two remediation options (Create Allocations and Remove Unallocated Installs) are automatically created for each unique license metric in the software model that meets this requirement, except User CAL and Device CAL. |
| Allocated not in use | Rights that are allocated but are not being used to license any installations. Note:
Allocated not in use reflects rights that are wasted
because the user or device for which these rights have been allocated do not
have the software installed. When this value is greater than 0, a Remove Allocations remediation option is automatically created for each unique license metric in the software model that meets this requirement. |
| Allocations needed | Number of allocations needed for compliance. Only used for Per Named User and Per Named Device license metrics. |
SAP System Users related list
| Field | Description |
|---|---|
| Display name | Identifier containing the SAP user ID and SAP client. |
| User | Full name of the SAP user. |
| SAP user id | Unique identifier for the SAP user. |
| Email address of the SAP user. | |
| First name | First name of the SAP user. |
| Last name | Last name of the SAP user. |
| User type | Type of SAP user. |
| License type | Named user type value assigned to the SAP user. |
| Named user type | Normalized named user type of the SAP user. |
| Optimized named user type | Optimized named user type of the SAP user. |
| SAP client | Organizational subunit to which the SAP user belongs. |
Licensed Subscriptions related list
| Field | Description |
|---|---|
| Display name | Identifier containing the publisher and product of the software subscription. |
| User | Name of the subscription user. |
| User principal name | Email address of the subscription user. |
| Software model | Software model for the subscription software. |
| Subscription profile | Direct integration profile for the subscription software. |
| Subscription type | Type of subscription. |