Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard
Summarize
Summary of Visibility into Cloud Cost Management KPIs using the Asset Management Executive Dashboard
The Asset Management Executive Dashboard in ServiceNow provides consolidated visibility into key performance indicators (KPIs) for Hardware Asset Management (HAM), Software Asset Management (SAM), and Cloud Cost Management. This unified dashboard enables users to monitor critical metrics across these asset domains efficiently.
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Access to the dashboard requires either the Software Asset Management or Hardware Asset Management application installed in your ServiceNow instance, and the user must have the snitamcommon.assetexec role. The dashboard is available via Asset Executive Workspace > Asset Management Executive Dashboard.
Key Features
- Filter capabilities: Users can filter dashboard data by product, domain, or both. Domain filters apply to all widgets, while product filters apply selectively depending on widget relevance. Visual indicators (blue boxes with numbers 0, 1, or 2) show which filters are active per widget.
- Automated data updates: A scheduled job runs daily to populate KPI aggregate tables, ensuring dashboard data remains current.
- Widget customization: Displayed widgets vary based on the installed applications and plugins within the instance, offering tailored insights for SAM, HAM, and Cloud Cost Management.
- Plugin dependencies: Domain filtering requires activation of the com.glide.domain.mspextensions.installer and com.snc.pa.domainsupport plugins. Software asset procurement data requires the Procurement plugin (com.snc.procurement).
Dashboard Widgets and Their Practical Use
The dashboard consists of multiple widgets tailored to each asset management area, sourced from relevant ServiceNow tables:
- Total Spend: Displays total costs across software entitlements, hardware assets, and active cloud resources, enabling cost tracking and budgeting.
- Actual and Potential Savings: Shows realized and potential savings from reclamation candidates in SAM and monthly cloud optimizations, helping identify cost-saving opportunities.
- Assessment Fulfillment Time: Bar graphs illustrate the time taken to fulfill software and hardware asset requests, supporting process efficiency monitoring.
- Success Goals and Savings: Tracks completed success goals and associated savings for SAM and HAM, indicating achievement of asset management objectives.
- Missing Hardware Assets: Counts lost or stolen hardware assets to highlight asset discrepancies.
- Software True-Up Cost: Reflects cost of software products actually used, aiding compliance and cost accuracy.
- Contract Expiry: Alerts for software and hardware contracts expiring within 90 days, facilitating proactive contract management.
- Assets Pulled from Pool vs Net New Purchase: Bar charts compare asset fulfillment from inventory versus new purchases for software, hardware, and cloud assets, supporting procurement strategy decisions.
- End of Life Models: Identifies software and hardware models reaching end of life or support within 90 days, aiding lifecycle planning.
What Customers Can Expect
By leveraging the Asset Management Executive Dashboard, ServiceNow customers gain a comprehensive and actionable view of asset costs, savings, fulfillment efficiency, contract statuses, and lifecycle risks all in one place. This centralized insight supports informed decision-making, cost optimization, and improved asset governance across software, hardware, and cloud environments.
The dashboard's filter and widget customization features allow alignment to specific organizational domains and products, ensuring relevant and focused reporting. Automated daily updates and integrated plugins ensure data accuracy and operational continuity.
Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.
To access the Asset Management Executive dashboard, you must either have Software Asset Management or Hardware Asset Management in your ServiceNow instance.
To view the Asset Management Executive dashboard, navigate to . A user with the role of sn_itam_common.asset_exec can access the dashboard.
You can filter the results in the dashboard by product, domain, or by both product and domain. If you filter by domain, the filter gets applied to all the widgets. If you filter by product, since some widgets are applicable for certain products, the filter isn’t applied to all the widgets.
- 0: Indicates that no filter is applied to a widget.
- 1: Indicates that only one filter is applied to a widget.
- 2: Indicates that both the filters are applied to a widget.
The schedule job, Asset Management - Populate KPI aggregate table, runs daily to update the data on the dashboard. To view the latest data for a widget, select the widget to display the list view page.
The dashboard widgets vary depending on the application plugins that you've activated in your instance. The widgets available with each application are listed in the following table:
| Widget | Software Asset Management | Hardware Asset Management | Cloud Cost Management |
|---|---|---|---|
Total spend |
Total cost of all entitlements for all products. Source table: License Metric Results [samp_license_metric_result]. |
Total cost of all hardware assets whose status is either In stock, In use, In maintenance,or In transit Source table: Hardware [alm_hardware]. |
Total active cost of all cloud resources. Source table: Spend Report Daily Aggregated Cost [sn_cld_spend_core_daily_aggregated_cost]. |
| Actual savings | Total yearly savings for all products. This value is calculated as the total savings from closed complete reclamation candidates. Source table: Removal Candidate [samp_sw_reclamation_candidate]. |
Not applicable | This value is calculated as the monthly savings on cloud resources.
Note: This widget gets displayed only if you have the Software Asset Management application installed on your instance. Source table: Cloud Insights Rightsizing Recommendation Automatics (sn_clin_core_rs_recommendation_automatic) where State = Completed. |
Potential savings |
Cost saved if removal candidates are reclaimed. Source table: Removal Candidate [samp_sw_reclamation_candidate]. |
Not applicable | Total of potential savings on a monthly basis on cloud rightsizing, cloud unused machines, cloud reservations, and cloud business hours.
Note: This widget appears only if you have the Software Asset Management application installed on your instance. Source tables:
|
| Assessment fulfillment time | Fulfillment time bar graph of software requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days. Source table: Asset fulfillment time [asset_fulfillment_time]. |
Fulfillment time bar graph of hardware requests from the Service Catalog. The graph shows the number of requests and the number of days taken to close those requests in the ranges of 0-5, 6-10, 11-20, 21-30, 31+ days. Source table: Asset fulfillment time [asset_fulfillment_time]. |
Not applicable |
| Completed software success goals | Number of success goals completed for the Software Asset Management application. Source table: SAM Success Goal [samp_success_goal]. Note: This widget is available only when the Software Asset Workspace (com.sn_sam_workspace) plugin is installed. |
Not applicable | Not applicable |
| Completed hardware success goals | Not applicable | Number of success goals completed for the Hardware Asset Management application. Source table: HAM Success Goal [sn_hamp_success_goal] Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed. |
Not applicable |
| Software success savings | Actual savings from completed success goals. Source table: SAM Success Goal [samp_success_goal]. Note: This widget is available only when the Software Asset Workspace (com.sn_sam_workspace) plugin is installed. |
Not applicable | Not applicable |
| Hardware success savings | Not applicable | Actual savings from completed success goals. Source table: HAM Success Goal [sn_hamp_success_goal] Note: This widget is available only when Hardware Asset Management (sn_hamp) is installed. |
|
| Missing hardware assets | Not applicable | Count of missing, lost, or stolen hardware assets. Source table: Missing Hardware Assets [missing_hardware_assets]. |
Not applicable |
| Software true-up cost | Cost of the products actually being used. Source table: Product Results [samp_product_result]. |
Not applicable | Not applicable |
| Expiring contracts in 90 days | Count of software contracts that are going to expire in the next 90 days. Note: If the Software Asset Management application and the Hardware Asset Management application both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware. |
Count of hardware contracts that are going to expire in the next 90 days. Note: If Software Asset Management and Hardware Asset Management both exist in your instance, then this widget shows the total number of software and hardware contracts together; not individual contracts for software and hardware. |
Not applicable |
| Assets pulled from pool vs net new purchase | Bar charts representing the number of requests for software assets being fulfilled from your inventory versus creating purchase orders for new assets.
Note: Ensure that the Procurement (com.snc.procurement) plugin is activated in
your instance to view software-related data for this widget. Source tables:
|
Bar charts representing the number of requests for hardware assets being fulfilled from your inventory versus creating purchase orders for new assets. Source tables:
|
Bar charts representing the number of assets used from your inventory versus new assets being procured via purchase orders. Source tables:
|
| End of life models in next 90 days | Number of software models that are reaching their end of life in the next 90 days.
Source table: Software Lifecycle Report [sam_sw_product_lifecycle_report]. |
Number of hardware models that are reaching their end of life in the next 90 days.
Source table: Hardware model [cmdb_hardware_model_lifecycle]. |
Not applicable |