Using agentic workflows in Now Assist for HAM
Use the Now Assist for HAM AI agent collection to complete hardware asset sourcing tasks autonomously, leading to faster resolution of hardware asset requests and increased productivity for asset managers.
| Agentic workflow name | Description | Available AI agents |
|---|---|---|
| Help manage hardware asset requests | Automatically fulfills hardware asset requests by either using the available local stock, or by generating transfer orders to move assets from other stockrooms, or purchase orders to acquire assets from vendors. |
|
Important:
By default, all agentic workflows and AI agent records are inactive. To use the agentic workflows and AI agents, follow these steps:
- Activate the agentic workflow.
- Activate all agents within the agentic workflow.
- Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn’t necessary.
By default, all agentic workflows and AI agent records are read only. To customize them, you must first duplicate the agentic workflow, and then activate the duplicated workflow.
After you duplicate the agentic workflow, you can test it in the AI Agent Studio to analyze its performance as it executes the instructions that you have defined. For details on testing your agentic workflow, see Test an agentic workflow.
Looking for an AI agent?
- There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
- To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.