Microsoft 365 integration
Summarize
Summary of Microsoft 365 integration
The Microsoft 365 integration with ServiceNow enables Software Asset Management (SAM) teams to download and reconcile Microsoft 365 subscription information with software installations to ensure license compliance and optimize software usage. Microsoft 365 encompasses a broad suite of products including Office 365, Windows, Enterprise Mobility and Security (EMS), and additional services accessible through the Microsoft 365 admin center.
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This integration helps customers manage subscriptions for various Microsoft 365 plans and associated products such as Exchange Online, SharePoint Online, Microsoft Teams, Intune, and more, excluding products like Dynamics 365 and Visio Online which are not part of the subscription.
Key Features
- Retrieve comprehensive user subscription data for all purchased Microsoft 365 plans via the Microsoft 365 admin center.
- Evaluate license compliance by reconciling user subscriptions, entitlements, and software installations.
- View subscription statuses categorized by active, inactive, or unassigned based on last activity dates.
- Access detailed user activity metrics for individual Microsoft Office 365 products within subscriptions.
- Monitor device-specific activation counts to identify users who have activated Microsoft subscriptions on devices, supporting accurate activation tracking across desktops and devices.
- Receive automated optimization recommendations and workflows to identify potential savings and take action.
- View available licenses and subscription details within the Optimization and Savings dashboard in the Software Asset Workspace.
- Navigate subscription-related content through SaaS License > Overview, Software Asset Analytics, and Software Models for effective subscription management.
- Use scheduled jobs such as SAM - Import M365 User Subscriptions to regularly update subscription data.
- Create reserve entitlements to add licenses to existing Microsoft 365 subscriptions and manage payment during the true-up process.
Practical Application for ServiceNow Customers
By integrating Microsoft 365 with ServiceNow, SAM managers can efficiently track and manage subscription licenses, ensuring compliance and optimizing software usage to minimize costs. The integration provides detailed visibility into user activity and license deployment, enabling proactive management of Microsoft 365 assets.
To enable these capabilities, customers must activate the Microsoft content pack plugin (com.snc.samp.microsoft), set up the integration as outlined in the "Integrating with Microsoft 365" documentation, and use the provided dashboards and workflows to monitor compliance and optimization opportunities.
Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.
Microsoft 365 is a suite of software products that includes a range of subscription software and services such as Microsoft Office 365, Windows, and Enterprise Mobility and Security (EMS). Microsoft 365 and EMS include many other products and services within them​.
Microsoft 365 admin center includes many other products that you can purchase and activate. However, some of these products don't come with the Microsoft 365 subscription, such as Dynamics 365 and Visio Online.
- Microsoft 365
- Microsoft Exchange Online
- Enterprise Mobility Suite
- Microsoft Office 365
- Microsoft SharePoint Online
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft OneDrive
- Microsoft Teams
- Windows
- Microsoft Intune
- Get user subscription information for all the Microsoft 365 plans purchased on the Microsoft 365 admin center, such as Microsoft Office 365, Microsoft 365, and so on.
- Determine license compliance of Microsoft 365 subscriptions by reconciling user subscription, entitlement, and software installations.
- View active, inactive, and unassigned subscriptions by their last activity date.
- Get user activity for individual Microsoft Office 365 software products within Microsoft 365 subscriptions. For more information, see Evaluating software usage activity for Microsoft 365 subscriptions.
- Get user activity with device-specific activation count details from the Microsoft 365 admin portal that helps in identifying users who have activated their Microsoft subscriptions on at least one device. The activation count also helps SAM managers accurately determine the total number of activations across both desktops and devices.
- Get automated optimization recommendations and workflows for Microsoft 365 subscriptions.
- Determine potential savings while acting on the recommendation.
- Find your available licenses from the subscription details for the Microsoft 365 portal in the Optimization and savings dashboard in the Software Asset Workspace. For more information, see Optimization and savings dashboard in workspace.
- Office 365 & Adobe Cloud in the Software asset analytics view of SaaS overview dashboard in workspace.
- Software Models lists software model records for subscription products.
- All User Subscriptions lists all subscription records for subscription products (also accessible through the navigation menu).
- Create New Profile creates a Microsoft 365 subscription profile.
- All Integration Profiles lists Microsoft 365 subscription profile records.
Software Asset Management uses the subscription information to determine license compliance and perform optimization. View license compliance on the License usage view and optimization on the Optimization and Savings dashboard.
The SAM - Import M365 User Subscriptions scheduled job runs once every week to obtain subscription information from Software Asset Management.