Now Assist for Hardware Asset Management (HAM)

  • Release version: Xanadu
  • Updated April 3, 2025
  • 2 minutes to read
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    Summary of Now Assist for Hardware Asset Management (HAM)

    Now Assist for Hardware Asset Management (HAM) is an application designed to streamline and automate hardware asset request processes using agentic AI workflows. This tool helps ServiceNow customers improve efficiency in managing hardware assets by leveraging artificial intelligence to guide and execute workflows.

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    Getting Started and Configuration

    • To begin, configure the Now Assist for HAM application within your ServiceNow environment.
    • Use the Hardware Asset Management AI agent collection and agentic workflows to optimize hardware asset requests.
    • Be aware that availability of model providers and certain features may vary depending on your region, data center environment (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or whether you are a self-hosted customer.

    Important Considerations

    • Review ServiceNow Knowledge Base articles (such as KB1584492, KB0743854, and KB2593939) for detailed information on product availability and restrictions in regulated markets or specific regions.
    • AI features evolve rapidly and may not always produce fully accurate or complete results; customers should test and validate AI outputs carefully.
    • Human oversight is essential, especially when using this application in sensitive areas like healthcare, finance, legal, or security.
    • Use of the application is subject to ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Privacy

    • The application transfers data from individual ServiceNow instances to centralized environments, which may reside in different regions or on third-party cloud providers such as Microsoft Azure.
    • ServiceNow manages data according to its internal policies and compliance standards accessible via the CORE Compliance Portal.
    • Data collected includes inputs, outputs, and edits related to the application, including legal request information where applicable, to improve ServiceNow’s AI technologies.
    • Customers may opt out of future data collection as described in the Now Assist Opt-Out documentation.

    Troubleshooting and Support

    • Access ServiceNow Community forums focused on AI and Intelligence for peer support.
    • Search the Known Error Portal for solutions to common issues.
    • Contact ServiceNow Customer Service and Support for assistance.

    Use the Now Assist for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process with the agentic workflows.

    Watch this short video for an introduction to agentic AI for Hardware Asset Management.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.