Maintenance schedule fields for Enterprise Asset Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Maintenance schedule fields for Enterprise Asset Management

    This document details the maintenance schedule fields within the Enterprise Asset Management (EAM) application. It explains how to configure triggers and timing for asset maintenance to ensure scheduled upkeep aligns with operational requirements. Understanding these fields helps ServiceNow customers set precise conditions for running maintenance activities, improving asset reliability and operational efficiency.

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    Key Fields and Their Configuration

    • Name and Short description: Identify and briefly describe the maintenance schedule.
    • Trigger: Defines the condition that initiates maintenance. Options include:
      • Duration: Time-based triggers with detailed frequency settings.
      • Meter: Triggers based on specific enterprise asset field values.
      • Condition: Triggers based on filter conditions applied to assets.
      • Script: Advanced scripted criteria for custom trigger logic.
      • Duration or Meter: Triggers maintenance at whichever condition occurs first.
    • Active: Indicates whether the schedule is currently active.

    Trigger Detail Sections

    Depending on the selected trigger type, specific configuration sections appear:

    • Duration Details: Specify frequency options such as Interval (with days, hours, minutes, seconds), Weekly, Monthly, Annually, Week in Month, or Day in Week in Month in Year. Also includes lead time to define preparation duration before maintenance.
    • Meter Details: Choose the enterprise asset field and corresponding value that will trigger maintenance when matched.
    • Condition Details: Define filter conditions using logical operators (or, and) and multiple condition sets to specify complex triggering criteria.
    • Script Details: Enter custom scripts for advanced maintenance trigger logic.

    Practical Benefits for ServiceNow Customers

    • Enables precise scheduling of maintenance activities based on time, asset usage metrics, or complex conditions.
    • Supports automation of maintenance workflows to improve asset uptime and compliance with maintenance policies.
    • Flexible trigger options allow tailoring to diverse asset types and operational requirements.
    • Active flag simplifies enabling or disabling schedules without deleting configurations.

    A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.

    Maintenance Schedule

    Field Description
    Name Name of the maintenance schedule.
    Short description Brief description of the maintenance schedule.
    Trigger

    Trigger that specifies the type of conditions that must be met for the maintenance to run.

    Select one of the following options:
    • Duration: Triggers the maintenance to run based on time. If you select this option, the Duration Details form section appears, where you can specify more details about the trigger.
    • Meter: Triggers the maintenance to run based on a specific enterprise asset field value. If you select this option, the Meter Details form section appears, where you can specify more details about the trigger.
    • Condition: Triggers the maintenance to run based on filter conditions. If you select this option, the Condition Details form section appears, where you can specify more details about the trigger.
    • Script: Triggers the maintenance to run based on advanced script criteria. If you select this option, the Script Details form section appears, where you can specify more details about the trigger.
    • Duration or Meter: Triggers the maintenance to run based on time or a specific enterprise asset field value, whichever comes first. If you select this option, the Duration Details and Meter Details form sections appear, where you can specify more details about the trigger.
    Active Option that indicates if the maintenance schedule is active.

    Duration Details

    Note:
    This form section appears only if you set the Trigger field to Duration or Duration or Meter in the Maintenance Schedule form section.
    Field Description
    Trigger type

    Frequency at which you want the maintenance to run.

    Select one of the following options:
    • Interval: Runs the maintenance at a specified time interval. If you select this option, the Days, Hours, Minutes, and Seconds fields appear, where you can specify the amount of time that must pass before the maintenance runs again.
    • Weekly: Runs the maintenance once a week. If you select this option, theDue day of week and Due time fields appear, where you can specify the day and time at which you want the maintenance to run each week.
    • Monthly: Runs the maintenance once a month on a specific date. If you select this option, the Due day of month and Due time fields appear, where you can specify the date and time at which you want the maintenance to run each month.
    • Annually: Runs the maintenance once a year on a specific date and month. If you select this option, the Due month, Due day of month, and Due time fields appear, where you can specify the month, date, and time at which you want the maintenance to run each year.
    • Week in Month: Runs the maintenance once a month during a specific week of the month. If you select this option, the Due week in month and Due time fields appear, where you can specify the week and time at which you want the maintenance to run each month.
    • Day in Week in Month in Year: Runs the maintenance once a year on a specific day, week, and month. If you select this option, the Due month, Due week in month, Due day of week, and Due time fields appear, where you can specify the month, week, day, and time at which you want the maintenance to run each year.
    Lead time Number days required for the scheduled maintenance work.

    Meter Details

    Note:
    This form section appears only if you set the Trigger field to Meter or Duration or Meter in the Maintenance Schedule form section.
    Field Description
    Field Enterprise asset field that you want to match against to trigger the maintenance to run.
    Every Field value that an enterprise asset must match to trigger the maintenance to run.

    Condition Details

    Note:
    This form section appears only if you set the Trigger field to Condition in the Maintenance Schedule form section.
    Field Description
    Filter Condition

    Filter conditions that trigger the maintenance to run

    You can add multiple filter conditions to the trigger using the following options:
    • or: Enables you to specify any of the conditions that an enterprise asset can meet to trigger the maintenance to run.
    • and: Enables you to specify all the conditions that an enterprise asset must meet to trigger the maintenance to run.
    • + New condition set: Enables you to specify additional sets of conditions that an enterprise asset can meet to trigger the maintenance to run.

    Script Details

    Note:
    This form section appears only if you set the Trigger field to Script in the Maintenance Schedule form section.
    Field Description
    Script Script specifying the advanced criteria that triggers the maintenance to run.