Asset operations view
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Summary of Asset operations view
The Asset operations view within the Hardware Asset Workspace provides ServiceNow customers with a centralized interface to manage and monitor various asset operations functions. This includes handling stock management, shipments, procurement, hardware asset normalization, contract renewals, KPI and TCO configurations, Zero Touch asset requests, and hardware asset success management. It enables efficient tracking and action-taking on hardware assets and related processes.
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Key Features
- Inventory Management: View and manage stockroom types, stock rules, and stock orders to control inventory levels and stock movements.
- Shipment Tracking: Track shipments, shipment assets, shipping carriers, and carrier integration profiles to ensure smooth hardware delivery and logistics.
- Procurement Requests: Monitor and track procurement sourcing requests linked to service catalog items.
- Hardware Asset Normalization: Manage custom products and models not represented in standard Asset Management Content, and apply calculated lifecycle templates for asset lifecycle management.
- Contract Renewal Management: Access all contract renewal requests and associated line items to maintain contract compliance and renewal workflows.
- KPI Configuration (Hardware Asset Management 13.0.0+): Opt in for asset performance tracking by model categories, create operational schedules, and map assets to schedules for KPI alignment.
- TCO Configuration: Define and view task and labor rate cards to calculate costs associated with asset tasks and labor.
- Zero Touch Asset Requests: View and manage employee hardware asset requests submitted via the Zero Touch request flow, including provider integration profiles and refresh model configurations.
- Hardware Asset Success Management: Create and review success goals, activities, categories, and maturity items to drive hardware asset performance and success.
- Custom Lists: Easily create and access personalized list views through the My Lists tab for tailored asset operations management.
Practical Benefits for Customers
Using the Asset operations view, ServiceNow customers can streamline hardware asset management workflows, improve tracking of inventory and shipments, optimize procurement and contract renewals, and enhance asset lifecycle and performance monitoring. The view consolidates critical asset operations data, allowing for actionable insights and efficient decision-making to maintain hardware availability, compliance, and cost control.
Use the Asset operations view in the Hardware Asset Workspace to view the asset operations-related functions such as stock rules, stock orders, procurement sourcing requests, all contract renewal requests, contract renewal line items, custom products, custom models, and take appropriate actions.
The Asset operations view includes the following list:
- Inventory
- Stockroom types: View types of stockrooms. For more information, see Create a new stockroom type.
- Stock rules: View stock rules associated with the stockroom. For more details, see Create a stock rule.
- Stock orders: View stock orders associated with the inventory.
- Shipment
- Shipments: View and track the shipments from different sources or flows. For more information, see View hardware asset shipment details.
- Shipment assets: View the list of assets included in the shipments. For more information, see View hardware asset shipment details.
- Shipping carriers: Create and view the list of shipping carriers. For more information, see Create a shipping carrier record.
- Carrier integration profiles: View the list of carrier integration profiles associated with the shipping carriers. For more information, see View the carrier integration profile details.
- Procurement-Requests: View and track procurement requests. For more information, see Sourcing items in a service catalog request.
- Hardware asset normalization
- Custom products: View details of custom products that aren't represented in the Asset Management Content Service. For more information, see Add a custom product.
- Custom models: View details of custom models. For more information, see Create a hardware or consumable model.
- Calculated lifecyle templates: View and create life cycle templates and formulas that can be applied on hardware and consumable models. For more information, see Manage the lifecycle of hardware models with calculated lifecycle templates.
- Contract Renewal
- All contract renewal requests: View details of all contract renewal requests.
- Contract renewal line items: View details of all line items associated with contract renewal requests.
For more information, see Contract renewal workflow.
- KPI configurationImportant:The KPI configuration options are available in Hardware Asset Management version 13.0.0 and later.
- KPI opt in: Enable the asset performance tracking by opting in to the model categories of the assets. For details, see Opt in to model categories to track performance KPIs for hardware assets.
- Operational schedules: Create and view operational schedules for hardware assets. For details, see Create an operational schedule for hardware assets
- Asset schedules: Link hardware assets to their respective operational schedules and align KPI records accordingly. For details, see Map hardware assets to an operational schedule
- TCO configuration
- Task rate card: Define the type of task and the method of calculating the associated costs, and view the details of the created task rate cards. For more information, see Create a task rate card in Hardware Asset Workspace.
- Labor rate card: Record the time worked on a task and associate a rate to the task, and view the details of the created labor rate cards. For more information, see Create a labor rate card in Hardware Asset Workspace.
- Zero touch
- Asset requests: View the list of hardware asset requests of your employees submitted through the Zero Touch request flow. For more information, see Manage hardware asset requests using the Zero Touch request flow.
- Provider integration profiles: Create a provider integration profile to transform the Scratchpad updates from your provider into a format required for the Zero Touch request flow. For more information, see Create a provider integration profile.
- Zero touch refresh
- Requests: View the list of Zero Touch Refresh requests of your employees. For more information, see Process a Zero Touch Refresh request.
- Refresh models: Create and view the list of refresh models with the configured replacement models. For more information, see Configure replacement models for a refresh model.
- Hardware asset success
- Success goals: Create success goals and view the list of created success goals for Hardware Asset Management. For more information, see Create a success goal for Hardware Asset Management.
- Success activities: Create success activities and view the list of created success activities for Hardware Asset Management. For more information, see Create success activities for HAM success goals.
- Success categories: Create a category for a success goal and view the list of categories. For more information, see Create a success goal category for hardware assets.
- Hardware maturity: View items that help you drive the success of your hardware assets. For more information, see View all maturity items for Hardware Asset Management.
You can also create and easily access your custom list views from the My Lists tab.