Inventory view
Summarize
Summary of Inventory view
The Inventory view in the Hardware Asset Workspace allows users to manage and take action on various inventory functions such as asset audits and disposal orders. It provides a centralized interface for monitoring inventory-related activities and enables users to access critical data and perform necessary actions effectively.
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Key Features
- Overview Tab: Displays key inventory data including open hardware requests, RMA request lines, and transfer orders through widgets and notifications for discrepancies.
- All Stockrooms: Manage and create stockrooms as needed.
- Asset Audits: Conduct scheduled or blind audits of assets across various locations.
- Disposal Orders: Create and oversee disposal orders for assets that are no longer functional.
- Loaner Asset Orders: Access and manage loaner asset requests.
- RMA Orders: View and take action on RMA orders and line items.
- Transfer Orders: Create and manage transfer orders efficiently.
- Donation and Repair Orders: View and create orders for asset donations and repairs.
Key Outcomes
By utilizing the Inventory view, ServiceNow customers can efficiently track and manage their hardware assets, ensuring timely actions on audits, disposals, and other inventory functions. Users with the asset or inventoryadmin role can leverage this tool to maintain accurate inventory records, enhance operational efficiency, and address any discrepancies swiftly.
Use the Inventory view in the Hardware Asset Workspace to view the inventory functions such as Asset audits and Disposal orders and to take any inventory-related actions.
Use the following tabs to view the inventory functions and take appropriate actions:
- Overview: View various inventory data, such as the number of open hardware requests from stock, RMA request lines, and open transfer orders.
- All stockrooms: View, create, and manage stockrooms.
- Asset audits: Perform scheduled or blind audits of asset stockrooms and other locations such as offices or data centers.
- Disposal orders: Create and manage a disposal order for hardware or consumable assets that have reached their end of life cycle or are no longer functional.
- Loaner asset orders: View all the Loaner asset orders and take appropriate actions.
- RMA orders: View all the RMA orders and take appropriate actions.
- RMA line items: View all the RMA line items and take appropriate actions.
- Transfer orders: Create transfer orders, view existing transfer orders, and take appropriate actions.
- Donation orders: View the list of asset donation orders.
- Repair orders: View the list of repair orders submitted for repair of assets with your stockroom. You can also create repair orders.
To create an asset audit for your inventory, select New asset audit. For more details, see Audit your inventory.
Overview tab
Select any widget or chart to view in detail and take required actions. You can also use Domain, Location, Stockroom, and Model category lists to narrow down your results. The Domain filter is available only when domain separation is enabled.
| Widget or chart | Description |
|---|---|
| Open hardware requests from stock (YTD) | Number of transfer orders of Procurement type that are already delivered and created this calendar year. |
| Open RMA request lines | Number of open RMA request lines. |
| Open transfer orders | Number of canceled or undelivered transfer orders. |
| Open asset audits | Number of asset audits that are currently new or in progress. |
| Open stock orders | Number of incomplete or canceled stock orders. |
| Orders pending delivery by stockroom | Number of purchase orders that aren’t received or canceled. |
| Active stock rules by model category | All active stock rules grouped by their model category. |
| Loaner asset orders by status | Number of loaner asset orders grouped by their status, such as Return overdue, Deployed, and New. |
- Stockrooms missing service locations: List of stockrooms that aren’t associated with any service locations. Stockrooms that are excluded from providing support to service locations aren't shown in the list.
- Stockrooms missing distribution channels: List of stockrooms that aren’t associated with any distribution channels. Stockrooms that are excluded from having distribution channels aren't shown in the list.
- Stale shipments: List of shipments that weren’t updated with the tracking information from the integrated carrier.
- Shipment data discrepancy: List of shipment records with the Carrier status as delivered and the Stage as In Transit.
- Carrier integration failures: List of integration profiles that failed to connect three consecutive times.
- Unmapped carrier profiles: List of integration profiles that aren’t associated with a carrier.