Service Graph Connector for Google Console

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Google Console

    The Service Graph Connector for Google Console allows ServiceNow customers to import Chromebook device details into the Configuration Management Database (CMDB). This integration enhances visibility and management of Google ChromeOS devices, enabling administrators to oversee enrollment, configuration, and monitoring efficiently.

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    Key Features

    • Visibility across Chromebook devices.
    • Streamlined onboarding process for quick setup.
    • Utilizes only the necessary credentials for integration.

    Supported Versions

    The connector has been tested with various versions of Google Console and ServiceNow, ensuring compatibility with recent releases up to July 5, 2024.

    Use Cases

    Administrators can leverage this connector to manage Google ChromeOS devices centrally, simplifying the oversight of device configurations and enrollment processes.

    Guided Setup

    The guided setup provides a structured approach to configuring the integration, ensuring that customers can easily establish the connection. Detailed instructions can be found in the configuration guide.

    CMDB Integrations Dashboard

    The Integration Commons for CMDB offers a dashboard that consolidates the status and results of all integrations, allowing for easy monitoring and filtering based on specific integrations or timeframes.

    Data Mapping

    Data imported from the Google Console is mapped to ServiceNow CMDB CI class definitions using the Robust Transform Engine (RTE) and is managed by the Identification and Reconciliation Engine (IRE). This ensures accurate data representation within the CMDB.

    For any resources discovered and subsequently deleted, the connector automatically updates the CMDB to reflect their inactive status.

    Data Sources

    Data from Google Console is stored in specific staging and target tables within the CMDB, ensuring organized data management for Chromebook devices. For further details on where data is saved, refer to the targeted CMDB classes documentation.

    Related Concepts

    For additional insights into Service Graph Connectors, customers can explore related documentation and resources within ServiceNow.

    Use the Service Graph Connector for Google Console to import device details from Chromebooks into the Configuration Management Database (CMDB).

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Key features

    • Get visibility across Chromebook devices.
    • Get started quickly with a streamlined onboarding process.
    • Use only the credentials you need.

    Supported versions

    Table 1. Versions
    Google Console ServiceNow
    Last tested on July 05, 2024
    • Xanadu
    • Washington DC
    • Vancouver
    • Utah

    Use cases

    You can use the Service Graph Connector for Google Console to get visibility into Google ChromeOS devices, enabling administrators to centrally manage enrollment, configuration, and monitoring these devices.

    Guided setup

    The guided setup for the Service Graph Connector for Google Console provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for Google Console.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Google Console integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the Google Console data source is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the Google Console application.

    Note:
    For any discovered resources that were deleted later, the Service Graph Connector for Google Console automatically marks the corresponding records as no longer active or valid in CMDB.
    The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes as where data is stored for a Chromebook device within Google Console.
    Table 2. Data mapping for Google Console
    Data source Staging table CMDB CI classes Resource type
    SG-GoogleConsole-ChromeDevices SG-GoogleConsole-ChromeDevices [sn_googleconsole_i_sg_googleconsole_chromedevices] Computer

    IP Address

    Network Adapter

    When the Software Asset Management (SAM) and SAM Foundation applications are not installed:

    Software

    Software Instance

    When the SAM application, the SAM Foundation application, or both are installed:

    Software Installation

    		 Chrome OS devices

    For more information on where data is saved when pulling data from a Chromebook device, see CMDB classes targeted in Service Graph Connector for Google Console.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.