Properties for Connect
Summarize
Summary of Properties for Connect
The Connect Properties page allows administrators to configure essential settings for Connect, ensuring optimal functionality within the ServiceNow platform. It is important to note that Core UI is required for Connect Chat, and enabling Next Experience will disable Connect Chat capabilities. Access to these properties is granted to users with the admin role via Connect > Administration > Properties.
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Key Features
- Disable Presence: Turns off user presence globally across the platform. Default is false.
- Enable Connect in Frameset: Controls the visibility of the Connect overlay. Default is true.
- External Link Metadata: Allows Connect to retrieve and render metadata from external links. Default is true.
- Email Notification Interval: Sets the wait time before sending email notifications to offline users. Default is 3 minutes.
- Conversation Limit: Defines the maximum number of conversations displayed during a search. Default is 50.
- Audio Notification: Specifies the audio alert file for new messages and mentions. Default is connectalert.mp3.
- Access Roles: Comma-separated list of roles that can access Connect. Default is no restrictions.
- Live Feed Button: Determines the visibility of the Live Feed and Follow buttons in task forms. Default is collaboration.
- Legacy Chat Link: Hides the legacy chat link on the Incident form if enabled. Default is true.
Key Outcomes
Configuring these properties optimizes user interaction with Connect, enhances communication efficiency, and ensures that administrators can tailor the platform to specific organizational needs. Proper management of these settings can lead to improved collaboration and user satisfaction within the ServiceNow environment.
The Connect Properties page provides several configuration options for Connect.
Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See Next Experience UI for more information.
Users with the admin role can access these properties by navigating to .
| Property | Description |
|---|---|
| Disable Presence glide.ui.presence.disabled |
Turns off user presence globally when enabled. Enabling this property turns
off user presence throughout the platform, not just in Connect.
|
| Enable Connect in the frameset collaboration.frameset |
Determines whether the Connect overlay is visible
(enabled). This property also impacts Connect Support.
|
| Enable Connect to retrieve external link metadata in order to render richer
content in messages with links to YouTube, news articles, images,
etc. glide.ui.url.external, glide.ui.url.external.content |
Enables Connect to render URLs for
external sites as links. When this property is disabled, URLs that point anywhere
outside the instance appear as plain text. This property also impacts Connect Support.
|
| Number of minutes to wait before collecting unread messages and sending an
email to offline users. collaboration.email_interval |
Sets the number of minutes
the system waits before sending a Connect notification email to
an inactive user.
|
| Maximum number of latest conversations to show during search. (Default = 50) | Sets the number of results that appear when you search conversations in Connect. In the System
Properties [sys_properties] table, this property appears as
connect.search.conversation_limit.
|
| Audio file to play to notify users of new messages, support conversation
transfers and @mentions in Connect. This property's value should point to the
'name' field of an audio file in the db_audio
table. connect.notification.audio_alert |
Specifies the audio file
to play to notify users of new messages, support conversation transfers, and
@mentions in Connect. This
property's value must point to the Name field of a record
in the Audio File [db_audio] table. This property also impacts Connect Support.
|
| Comma separated allow list of roles able to access Connect. Empty allows all
roles. connect.roles |
Determines which user roles are required
to access Connect. When the
value is blank, no role is required. This property also impacts Connect Support. Note:
If you
choose to restrict Connect
access to specific roles, consider updating the role requirements for Connect modules and other
access points.
|
| Determine whether or not a button is shown in task forms to view the
Collaboration document conversation or Live Feed Record Feed related to the task.
Note: The Collaboration button will only be enabled if the frameset view is also
enabled with collaboration.frameset =
true glide.live_feed.task_header_button |
Determines whether the
show Live Feed icon ( ) and Follow button are available in the form
header of tables that have the live_feed=true dictionary
attribute.
|
| Disable the legacy chat "Create or Join Chat Room" link on the Incident form
(Must have Chat plugin enabled to see link) glide.connect.enabled |
Hides the Create or Join
Chat Room related link, which appears on the Incident form when
legacy chat is enabled. Legacy chat and Connect Chat should not be
used concurrently and this property should not be modified.
|