Service Graph Connector for Observability - Dynatrace

  • Release version: Australia
  • Updated June 9, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace

    The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to ingest Configuration Item (CI) data, events, metrics, and logs from Dynatrace directly into their ServiceNow instance. It supports Dynatrace Classic (v1/v2 APIs) and is designed for Dynatrace managed (self-hosted) or legacy SaaS environments. Customers using or upgrading to the latest Dynatrace 3rd-generation SaaS platform should instead use the newer Service Graph Connector for Observability - Dynatrace SaaS.

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    Note that this connector is provided by ServiceNow and differs from the Dynatrace-provided Service Graph Connector for Dynatrace.

    Supported Versions

    • Minimum Dynatrace SaaS version supported: 1.284
    • Supported ServiceNow releases: Yokohama, Zurich, Australia

    Important Upgrade Information

    Before upgrading to version 1.10.0 or later, customers must disable reconciliation rules on tables extending the Application [cmdbciappl] table to prevent conflicts. Detailed guidance is available in the Now Support Knowledge Base.

    Configuration

    Connections for the Dynatrace connector should be configured using the SGC Central view available in the Service Graph Workspace or CMDB Workspace. This interface supports discovery, installation, lifecycle management, monitoring, and debugging of connectors. The legacy guided setup method is planned for deprecation and should be avoided unless configuration issues arise.

    Monitoring and Management

    The Integration Commons for CMDB app provides a centralized dashboard to monitor the status, processing results, and errors of all CMDB integrations, including Dynatrace. Users can filter metrics by integration, time period, or specific runs, facilitating effective operational oversight.

    Additional Resources

    • Introduction articles and configuration guides are available on the ServiceNow Community site to assist with setup and best practices.
    • Related concepts include other Service Graph Connectors and specific Dynatrace connector properties.

    Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance.

    Important:
    The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

    The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported versions:
      • Minimum version supported: Dynatrace SaaS; Version 1.284
    • Supported ServiceNow versions:
      • Yokohama
      • Zurich
      • Australia

    Important information for upgrading Service Graph Connector for Observability - Dynatrace

    Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application [cmdb_ci_appl] table. See the Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables [KB1649455] article in the Now Support Knowledge Base.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - Dynatrace using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Additional resources