Edit a question in Catalog Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Edit an existing question if you want to improve it by adding UI policies.

    Before you begin

    Role required: catalog_builder_editor, catalog_admin, or admin

    About this task

    Set values for the fields and condition-based field messages. Make the question mandatory, visible, or read-only based on your requirements. You can also deactivate the question.

    You can’t edit the questions that belong to single-row and multi-row variable sets.

    • If the question is used in a published catalog item, you can’t delete it but you can mark it as inactive. You can include such questions again in the catalog item by using the Insert De-activated questions option.
    • Removing a new question that has never been published deletes the question.
    • You can’t remove questions of types that aren't allowed in the template or supported in the Catalog Builder.

    Procedure

    1. Navigate to All > Service Catalog > Catalog Builder.
    2. Select the Catalog items tab.
    3. Select a catalog item and navigate to the Questions tab.
    4. Deactivate a question.
      1. Move to the question and select the deactivate icon (Deactivate icon.).
      2. In the dialog box, select Deactivate.
    5. Edit a question.
      1. Move to the question and select the edit icon (Edit icon.).
      2. Make the required changes and select Save.
      Note:
      If you want to add UI policies to the question, use UI Policy tab to add them.