Service Graph Connector for Observability - Dynatrace SaaS properties

  • Release version: Australia
  • Updated June 3, 2026
  • 1 minute to read

    • Service Graph Connector for Observability - Dynatrace SaaS properties control the behavior of the connector.

    Connection properties

    These connection properties are available for the Service Graph Connector for Observability - Dynatrace SaaS.
    Note:
    To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to All > Service Graph Connectors > Observability - Dynatrace SaaS > Connections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
    Table 1. Connection properties for Service Graph Connector for Observability - Dynatrace SaaS
    Property Description

    data_fetch_flow_action_timeout_ms

    		 Maximum time (in milliseconds) allowed for the connection’s Fetch Dynatrace SaaS Data flow designer action to run while calling Dynatrace API endpoints and loading results into ServiceNow source tables. If the action exceeds this limit, execution is terminated to prevent long‑running or stalled runs.

    Default value: 600000 (10 minutes)

    initial_dynatrace_data_fetch_days

    		 Specify the number of days for which data is fetched from Dynatrace when the connection runs for the first time or when last_run_datetime is empty.

    Default value: 7

    service_to_service_relationships_enabled

    		 Set this property to true to create upstream and downstream relationships between Dynatrace Service CIs (service-to-service).

    When this property is set to false, upstream and downstream service-to-service relationships aren't created for the connection.

    Default value: true

    append_tenant_id_to_service_name

    		 Set this property to true to append the Dynatrace tenant ID to the Calculated Service names to maintain unique names across multiple Dynatrace connections.

    When this property is set to false, Calculated Service names are created without the Dynatrace tenant ID.

    Default value: false

    dynatrace_api_batch_size

    		 Specify the maximum number of records to be returned per Dynatrace API request. This property controls pagination for Dynatrace data fetch operations.

    Lower values might reduce the payload size but increase the number of API calls, while higher values might improve performance but increase the payload size.

    Default value: 50

    System property

    The following system property is available for the Service Graph Connector for Observability - Dynatrace SaaS.
    Note:
    To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.
    Table 2. System property for Service Graph Connector for Observability - Dynatrace SaaS
    Property Description

    sn_dynatrace_saas.createUnmatchedApplicationCIs

    		 Set this property to true to import all the unmatched running process records into the Applications table.
    • Type: string
    • Default value: true
    • Location: System Property [sys_properties] table