'Crawl' stage reports on the CSDM Data Foundations dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Crawl stage reports on the CSDM Data Foundations dashboard

    The Crawl stage reports on the CSDM Data Foundations dashboard provide detailed insights into the conformance of Configuration Items (CIs) with key foundational metrics in your CMDB. These reports help ServiceNow customers identify and remediate data quality issues related to relationships between service instances and business applications, ensuring CMDB alignment with CSDM guidelines.

    Show full answer Show less

    Key Features

    • Priority Scoring: Each metric is assigned a Priority value from 1 (Critical) to 5 (Low), calculated by combining the metric's weight with the severity of its actual score.
    • Result Visualization: Color-coded bars represent the percentage of CIs in conformance: red (0–50%), yellow (50–90%), and green (over 90%), allowing quick assessment of data health.
    • Data Collection Management: To optimize performance, data collection for some metrics stops after reaching a threshold of non-conforming CIs. Customers can manage this process to balance dashboard performance with data needs.
    • Remediation Playbooks: Direct links to knowledge articles in Now Support guide customers on how to resolve non-conformance issues. Access requires Now Support credentials.
    • Specific Reports Include:
      • Service instances missing association with business applications, critical for mapping caller issues to the correct business app.
      • CIs with mismatched operational status and lifecycle stage across CMDB, asset, and IBI data, aiding alignment with CSDM standards.
      • Incorrect or missing relationships such as business applications missing app service relationships or relationships not marked as “Consumed by.”

    Key Outcomes

    • Improved visibility into the health and conformance of your CMDB foundational data, helping maintain accurate and actionable service and business application mappings.
    • Informed prioritization of remediation efforts based on criticality and severity, enhancing the efficiency of data quality improvements.
    • Ability to proactively manage data collection to prevent performance degradation of the dashboard while maintaining necessary data accuracy.
    • Access to actionable remediation guidance that assists teams in resolving configuration and relationship issues, supporting better service management and operational insights.

    Crawl stage reports on the CSDM Data Foundations dashboard

    Reports on the Crawl tab

    In this example, a report on the Crawl tab indicates that there are service instances that are not associated with a business application.

    Crawl tab on the Data Foundations dashboard.

    CSDM Foundation Indicators report
    • The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).

    • The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in conformance for the key foundational metric.

      • Red: 0–50% are in conformance.
      • Yellow: 50–90% are in conformance.
      • Green: More than 90% are in conformance.

      To promote optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-conforming CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.

    • The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into conformance. Use your Now Support credentials to access the knowledge article.

    To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.

    App services missing business app relationship
    Percent of CIs missing an important relationship. The service instance is a base-system CMDB table that should map to the related business application in use. Because the service instance is typically the system that a caller identifies when they report an issue with an application, the relationship is required if you're to identify the affected business application. For more information, see Use Service instance (Application Services) dashboard to monitor health.
    CIs with Mismatched Operational Status and Life Cycle Stage
    The report identifies life-cycle value mismatches among CMDB, asset, and IBI. This information is helpful when you're aligning existing status data to the CSDM guidelines.
    App service to business app not Consumed by
    The report identifies incorrect relationships.
    Business apps missing app service relationship
    Percent of CIs missing an important relationship.

    Managing performance of data collection

    The system runs scheduled jobs that collect data for three CSDM metrics:
    • App services that are missing a business app relationship
    • Business apps that are missing an app service relationship
    • App services where the relationship to business apps is not Consumed by

    For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.