The auto-completion feature returns values that contain an exact match to the letter combination entered.

Administrators can use the Additional columns for the "request for" Service Catalog widget (glide.sc.request_for.columns) property to add columns to this list, to further refine the search results, and help determine which user to select when two users have the same name.

In this example, the property is set to display two additional columns, Department and Title:

Administrators can use the Ordering of matches for the "request for" Service Catalog widget. (glide.sc.request_for.order_by) property to configure the columns to sort by one of the values.

In this example, the is set to sort the results list by department.

Auto-completion also applies to the Request for field, which can be added to the service catalog homepage.