CMDB classes targeted in Service Graph Connector for Google Console

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Google Console

    The Service Graph Connector for Google Console integrates with ServiceNow to automatically pull data from Chromebook devices and populate various Configuration Management Database (CMDB) classes. This integration enhances asset management by ensuring that vital information about devices is accurately recorded and maintained in ServiceNow.

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    Key Features

    • Computer [cmdbcicomputer]: Key attributes populated include install status, model number, manufacturer, serial number, and operating system details.
    • IP Address [cmdbciipaddress]: Captures IP address and MAC address information, enhancing network visibility and management.
    • Network Adapter [cmdbcinetworkadapter]: Attributes such as serial number and MAC address are populated, linking network interfaces to devices.
    • Software [cmdbcispkg]: Records software details, including name and version, when SAM applications are not installed.
    • Software Installation [cmdbsamswinstall]: Gathers detailed software installation data when SAM applications are used, including installed versions and discovery sources.
    • Software Instance [cmdbsoftwareinstance]: Provides insights into software instances on devices when SAM applications are not installed.

    Key Outcomes

    By utilizing the Service Graph Connector, ServiceNow customers can expect:

    • Improved accuracy of device and software inventory through automated data collection.
    • Enhanced visibility of device relationships, aiding in effective asset management.
    • Streamlined operations in managing software and hardware assets, reducing manual entry and potential errors.

    When you complete setting up the connection, you can configure the integration to periodically pull Google Console data from Chromebook devices. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Install Status install_status status
    Model number model_number model
    Model ID model_id model
    Manufacturer manufacturer model
    Name name serialNumber
    Serial number serial_number serialNumber
    Assigned assigned lastEnrollmentTime
    Operating System os os
    Operational status operational_status status
    OS Version os_version osVersion
    Assigned to assigned_to annotatedUser
    Table 1. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference

    When the Software Asset Management (SAM) and SAM Foundation applications aren't installed:

    Software [cmdb_ci_spkg]

    Software Instance [cmdb_software_instance]

    When the SAM or SAM Foundation application is installed:

    Software Installation [cmdb_sam_sw_install]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    IP Address ip_address lastKnownNetwork.ipAddress
    Name name lastKnownNetwork.ipAddress
    Nic nic macAddress
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Configuration Item cmdb_ci serialNumber
    MAC Address mac_address macAddress
    Name name macAddress
    Table 3. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Key key name-version
    Name name name
    Version version version
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application, the SAM Foundation application, or both are installed:
    Attribute label Attribute name Google Console attribute
    Discovery source discovery_source None
    Display name display_name Name
    Installed on installed_on serialNumber
    Version version Version
    Table 5. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Computer [cmdb_ci_computer]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Installed on installed_on serialNumber
    Name name name, version, serialNumber
    Table 6. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]