Set up Password Reset integration with Okta

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Enables end users to reset or change their Okta passwords using Password Reset and Okta spoke.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This application requires an Integration Hub or Workflow Data Fabric subscription. For more information, see Legal schedules - Integration Hub overview.

    Application version

    Password Reset integration with Okta 1.1.2 is the latest version.

    Dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • Okta spoke v 4.1.3
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the application implementation.

    Subflows

    The Password Reset integration with Okta application provides these subflows that automate the Password Reset tasks:

    Subflow Description
    Password Change Changes password of the required Okta user.
    Password Connection Test Tests connection to Okta.
    Password Lock State Checks the lock status of the specified user account in Okta.
    Password Reset Resets the password of the specified Okta user.
    Password Unlock Unlocks the required user account in Okta.
    Send Email After Change Password Sends a password change notification email to the user. This subflow is used in the Password Change subflow.

    Actions

    The Password Reset integration with Okta provides the Get Configuration Variables for Okta Reset Process action to retrieve the user name of the required Okta user and the details of all variables.

    Set up the Password Reset integration with Okta

    Customize the default credential store records and password reset processes to integrate Password Reset with Okta.

    Before you begin

    • Request Integration Hub subscription.
    • Activate Password Reset
    • Activate and set up the Okta spoke.
    • Activate Password Reset integration with Okta.
    • Role required: password_reset_admin

    Procedure

    1. Navigate to Password Reset > Credential Stores.
    2. Open the record for Password Reset integration with Okta.
      For example, Sample Okta Credential Store
    3. Customize the default record as per your requirement.
      For more information, see Configure the connection to a credential store for the Password Reset processes.
    4. Navigate to Password Reset > Processes.
    5. Customize the default records, Service-Desk Process for Okta and Employee Self-Service Process for Okta , as per your requirement..
      Note:
      The User must reset password check box isn't supported in this integration. That is, you can't enforce users to reset their password upon first login after they reset password using the auto-generated password.

      For more information, see Configure your Password Reset process.