Configure the polling interval

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The polling interval determines how frequently the system polls for new Connect messages.

    Before you begin

    Role required: admin

    About this task

    The default interval is 10 seconds. You can change this value. The shorter the polling interval, the more frequently the system checks for new messages and the greater the impact on performance.

    Note:
    This setting impacts Connect Chat and Connect Support.

    Procedure

    1. Navigate to sys_properties.list.
    2. Locate the collaboration.polling_interval property.
    3. Set the Value to a different number of seconds.
      Setting the polling interval to a value smaller than 2 is likely to tax the system too heavily, while a value greater than 10 is likely to result in a poor user experience.