Teams related list

Australia ServiceNow AI Platform Capabilities
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Australia ServiceNow AI Platform Capabilities
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Teams related list

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • The Teams related list associates a user group to a CI based on group type, providing flexibility in tracking the different types of groups assigned to a CI. The Teams related list appears on CI forms for CIs of the Service [cmdb_ci_service] class and its descendent classes such as the Service Instance [cmdb_ci_service_auto] class.

    Using the Teams related list can be useful if many data sources are used in the organization, and when using the IntegrationHub ETL.

    In the base system, the Teams related list contains group types that match the fields:
    • Approval Group
    • Change Group
    • Managed by Group
    • Support Group

    When you set a group assignment on a CI form of one of those classes, that group assignment is automatically synchronized with the Teams related list. If you set an assignment group for an application service, a relationship record is created to represent the new group assignment for the CI. The Teams related list on such CI forms, always shows the current settings for the various group assignments for the CI.

    If there are multiple groups assigned to a CI, then on the Teams related list on a CI form, you can designate one of those groups as primary. When an incident involving that CI is created, the incident is assigned to that primary group. Only one group type can be designated as primary for a CI at any given moment.

    As an example, use the Teams related list for an application service with the following characteristics:
    • Requires access to a database
    • Runs on Linux servers
    • Has a group assigned to manage the software portion of the actual application
    In that example, you can track all of these group assignments by adding the appropriate group types and setting CIs with the new custom group types.

    By-directional synchronization

    When you set or modify the value of one of the assignment group fields on a Service CI form, then the Teams related list is updated with that change, adding a Teams related record if a corresponding one doesn't exist. For example, when you set an empty Support group field to Database San Diego and save the form, then the system adds a Teams record in which Group type is Support Group and User group is Database San Diego.

    In the opposite direction, any change in a Teams related record, where Group type corresponds one of the group assignment fields in the CI, is synchronized to the corresponding field. For example, if you set User group to CAB Approval in the Support Group group type, the Support group field on the CI form is updated with the CAB Approval value.

    Deleting a Teams record doesn't affect the group assignment fields in the CI.

    Add the Teams related list to a Service CI form

    By default, the tab for the Teams related list doesn't appear in the Related Lists section on Service CI forms. You can add the Teams related list by selecting the form's Additional actions menu, selecting Configure and then Related Lists. In the Available list that appears, move Teams to the Selected list and then select Save.

    Add a custom group type to the Teams related list

    The Teams related list lets you add custom group types that are needed in your organization, extending the initial list of supported group types.

    Before you begin

    Role required: sn_cmdb_admin or itil_admin, asset, or cmdb_admin

    About this task

    To add a group type, you must modify the dictionary definition of the group_type column in the cmdb_rel_team table.

    Procedure

    1. On a Service CI form, select the Teams related list.
    2. In the Columns tab, select the Group type column.
    3. On the Dictionary Entry form, in the Choices related list tab, insert a new row for a new Teams choice such as Datacenter Group.
    4. Save your changes.
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