Service Graph Connector for ExtraHop

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for ExtraHop

    The Service Graph Connector for ExtraHop enables users to integrate network visibility data from the ExtraHop application into their ServiceNow instance. This connector enhances real-time network insights by transforming raw data into structured wire data for use within the ServiceNow Configuration Management Database (CMDB). Note that the ServiceNow hosted version is deprecated and no longer available for activation, with the ExtraHop hosted version being the recommended alternative.

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    Key Features

    • Real-time Network Visibility: Stream processing allows for immediate insights into network data.
    • Enhanced CMDB Data: Enriches device data and establishes relationships based on network traffic.
    • Guided Setup: Provides a structured sequence of tasks for easy configuration.
    • CMDB Integrations Dashboard: Centralized monitoring of integration status, processing results, and errors.
    • Data Mapping: Utilizes the Robust Transform Engine (RTE) to map data into CMDB CI class definitions.

    Key Outcomes

    With the Service Graph Connector for ExtraHop, users can effectively:

    • Identify network interactions between configuration items (CIs).
    • Discover traffic flow data among hardware components.
    • Create and visualize relationships between devices based on network traffic.

    After setup, the connector can be configured to regularly pull data from ExtraHop into ServiceNow, ensuring your CMDB remains up-to-date with accurate network information.

    Use the Service Graph Connector for ExtraHop to pull data from the ExtraHop application into your ServiceNow instance.

    Important:
    ServiceNow hosted Service Graph Connector for ExtraHop is now deprecated and no longer supported or available for new activation. ExtraHop hosted Service Graph Connector for ExtraHop provides the latest experience for this functionality. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    The Service Graph Connector for ExtraHop provides real-time network visibility across your enterprise by implementing stream processing, so that you can transform your network data into structured wire data.

    The Service Graph Connector for ExtraHop pulls network visibility data into the ServiceNow® Configuration Management Database (CMDB) application. The connector enriches discovered device data and establishes relationships between devices based on network traffic flow.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    System requirements and supported versions

    Dependencies and requirements:
    • MID Server that is installed on Linux or Windows, unless the ExtraHop appliance is publicly accessible.
    • ExtraHop Discover appliance with firmware version 7.2 or later with a user account that has unlimited privileges.
    • Supported versions: ExtraHop v7.9.
    • Supported ServiceNow versions:
      • Tokyo
      • Utah
      • Vancouver
      • Washington DC

    Use cases

    The following are examples on how you can use the Service Graph Connector:
    • Identification of network interactions between CIs.
    • Discovery of network traffic flow data between computers or other types of hardware.
    • Creation of relationships between devices. The relationships are based on network traffic flow.

    Guided setup

    The guided setup for the Service Graph Connector for ExtraHop provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for ExtraHop.

    CMDB Integrations Dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can also filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring ExtraHop integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from data sources in the ExtraHop application is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the ExtraHop application. The data is loaded into the following staging tables:
    • ExtraHop Computer [sn_extrahop_integr_computer]
    • ExtraHop Network Activity [sn_extrahop_integr_activity]
    The data is then inserted into the following target tables:
    • CI Relationship [cmdb_rel_ci]
    • Hardware [cmdb_ci_hardware]
    • IP Address [cmdb_ci_ip_address]
    • Network Adapter [cmdb_ci_network_adapter]