Managing application service relationships for APIs

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • You can associate APIs with relevant configuration items (CIs) to ensure accurate mappings between APIs and the configuration items they support.

    Application service relationships link APIs to business context and the CIs they depend on, providing clarity on dependencies and improving performance visibility. They enable you to monitor, track changes, and resolve issues more efficiently.

    For APIs, application service relationships map how they interact with other CIs, enabling you to manage dependencies, ensure business continuity, and respond quickly to incidents. By understanding these relationships, you gain better control over API performance and the availability of connected CIs.

    By using application service relationships, you can:

    • Identify which APIs are tied to specific application services and their related CIs.
    • Understand the dependencies between APIs and the CIs they support.
    • Manage and monitor API performance and its impact on critical business services and CIs.

    For more information, see Service instances (Application services).

    The available actions for handling application service relationships for APIs include:
    Note:
    When managing multiple API relationships for application services, you can automate the mapping. For more information, see Automate tag-based relationship mapping.

    View application service relationships

    View existing relationships between an API and application services.

    Before you begin

    Role required: sn_cmdb_admin, sn_api_insights_ws.api_mgmt_architect_admin, or sn_api_insights_ws.api_mgmt_architect

    Procedure

    1. Navigate to Workspaces > API Insights.
    2. Select the APIs tab.
    3. Select an API from the Name column on the API data table.
    4. In the Relationship map section, select Manage service relationships.
    5. View existing relationships between application services and the selected API on the Related application services table.

    Create application service relationships

    Create relationships between an API and application services.

    Before you begin

    Role required: sn_cmdb_admin or sn_api_insights_ws.api_mgmt_architect_admin

    Procedure

    1. Navigate to Workspaces > API Insights.
    2. Select the APIs tab.
    3. Select an API from the Name column on the API data table.
    4. In the Relationship map section, select Manage service relationships.
    5. Select Create relationships.
    6. Select application services to create relationships with the selected API.
    7. Select Create.

    Remove application service relationships

    Remove relationships between an API and application services.

    Before you begin

    Role required: sn_cmdb_admin or sn_api_insights_ws.api_mgmt_architect_admin

    Procedure

    1. Navigate to Workspaces > API Insights.
    2. Select the APIs tab.
    3. Select an API from the Name column on the API data table.
    4. In the Relationship map section, select Manage service relationships.
    5. On the Related application services table, select the check box for an existing relationship.
    6. Select Remove relationships.