Software Publisher Analytics dashboard for SAP in Software Asset Management classic

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Software Publisher Analytics dashboard for SAP in Software Asset Management classic

    The Software Publisher Analytics dashboard for SAP in the Software Asset Management (SAM) classic application provides a comprehensive view of your SAP license compliance and optimization status. Accessible viaAll > Software Asset > SAP Compliance and Optimization > Overview, the dashboard updates automatically whenever a new reconciliation result is available, enabling SAM users to monitor license usage, compliance risks, and cost-saving opportunities effectively.

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    Key Features

    • License Compliance Tracking: Displays the number of SAP software models that are out of compliance and estimates the true-up cost required to achieve compliance based on average entitlement prices.
    • Cost and Savings Analysis: Shows potential savings from reclaiming removal candidates and highlights the cost of over-licensed software covering Named User Types and Engines.
    • User and License Metrics: Provides detailed reports on inactive SAP users, users without named user assignments, locked out licensed users, non-dialog users, and users eligible for role or transaction-based license optimization.
    • Engine Usage Monitoring: Tracks unused SAP engines that still have active entitlements and identifies engines with usage at or above 90%, helping optimize engine licenses.
    • Indirect Access Identification: Detects SAP users with potential indirect access based on transaction and user activity, scoring users by data exchanged, CPU time, peak count, and steps to highlight indirect usage risks.

    End Users and Roles

    The dashboard is designed primarily for SAM users with the samuser role, who require visibility into SAP license compliance and optimization opportunities.

    Practical Use and Benefits

    ServiceNow customers can leverage this dashboard to:

    • Gain real-time insights into SAP license compliance status and related costs.
    • Identify and prioritize cost-saving actions by reclaiming unused or over-licensed software.
    • Optimize license assignments through role and transaction-based user analysis.
    • Monitor user activity and indirect access risks to ensure compliance and reduce audit exposure.
    • Support SAP license management by integrating with established SAP optimization and entitlement processes.

    Related Tasks and Concepts

    To fully utilize the dashboard, customers should consider:

    • Deploying the ABAP program for SAP and establishing SAP connections within ServiceNow.
    • Creating and managing SAP entitlements, software models, named user types, and price lists.
    • Mapping roles to named user types and importing custom SAP data to tailor compliance and optimization efforts.
    • Understanding SAP USMM-based optimization, user transaction activity for named user types, and self-declaring SAP engine license usage for comprehensive license management.

    View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

    Access the dashboard by navigating to All > Software Asset > SAP Compliance and Optimization > Overview.

    The dashboard is updated whenever a new reconciliation result is available.

    End users and roles

    End user and goal Required role
    SAM user: Can view the dashboard to track SAP license compliance and potential savings. sam_user

    SAP dashboard

    Software Publisher Analytics dashboard for SAP.
    Table 1. SAP tab
    Report Source list Description
    Products Out of Compliance Software Model Result Number of software models that are out of compliance.
    True-up Cost Software Model Result Cost to be compliant based on the average prices for entitlements. The cost covers Named User Types and Engines.
    Potential Savings Software Model Result Amount saved if removal candidates are reclaimed. The savings covers Named User Types and Engines.
    Over-licensed Amount Software Model Result Cost of licenses that are owned but not used. The cost covers Named User Types and Engines.
    Inactive Users SAP System Users SAP users who logged in over 90 days ago.
    System Users Without a Named User Assignment SAP System Users SAP users who do not have a named user assignment.
    Un-used Engines License Metric Results Number of SAP engines that have not been used but have active software entitlements.
    Engines Usage Reached 90% and Above License Metric Results Number of SAP engines that reached 90% usage or higher.
    Locked Out Licensed SAP Users SAP System Users Locked SAP users consuming a license.
    Licensed Non-Dialog Users SAP System Users SAP non-dialog users that have a named user assignment.
    Users For Roles Based License Optimization SAP System Users Number of SAP users that could have their role changed to optimize license consumption.
    Users for Transaction Based License Optimization SAP System Users

    Number of SAP users for which Software Asset Management has detected user transaction-based license optimizations.

    Select the report to view the list of users that can be optimized.
    Potential Indirect Access (Transaction Activity) SAP System Users Number of SAP users with indirect access to the SAP system based on user transaction activity.

    Users are given a score based on the amount of data received or sent by each connection.
    Potential Indirect Access (User Activity) SAP System Users Number of SAP users that have indirect access to the SAP system.

    Users are given a score based on total CPU time, peak count, and steps.