Access to this dashboard varies depending on plugin activation and upgrade history, especially concerning the Software Asset Management Professional and Workspace plugins. Existing users with prior activation of the Professional plugin but without the Workspace plugin can access it via Software Asset > Overview, while others may need to access it through the Dashboards navigation menu.

The dashboard features interactive reports and charts that update daily or upon new reconciliation results. Users can drill down into specific data points, customize widget placement, and export charts as PNG or JPG files. Filters by publisher, product, department, and country help narrow results for detailed analysis.

Key Features

• Overview Tab: Displays summary metrics sourced from the Product Result [sampproductresult] table, including:
  • Total True-up Cost: Estimated cost to achieve compliance based on entitlement pricing.
  • Publishers and Products out of Compliance: Counts of publishers and products with compliance issues, with clickable reports for detailed records.
  • Potential Savings: Cost savings achievable by reclaiming removal candidates.
  • Top 10 Products by True-up Cost and Potential Savings: Ranked visualizations to identify priority products for cost management.
• Optimization Tab: Uses data from the Reclamation Candidate [sampswreclamationcandidate] table to highlight reclamation activities:
  • Status of reclamations requiring attention and their state breakdowns using color-coded indicators (e.g., Attention Required, Ready, Awaiting Use).
  • Tracking of potential and actual savings year-to-date, as well as monthly savings trends.
  • Lists all active reclamations categorized by state to support proactive license optimization.
• Compliance Analysis Tab: Leverages Performance Analytics with time-series data from the Product Result table to monitor compliance trends over time:
  • Tracks true-up costs, counts of publishers and products out of compliance, and potential savings.
  • Provides detailed breakdowns and records for selected widgets to support deeper investigation.
  • Includes analysis of over-licensed amounts, highlighting licenses owned but unused, along with counts of affected publishers and products.

Benefits for ServiceNow Customers

• Gain clear visibility into software license compliance status and associated costs to inform budgeting and procurement decisions.
• Identify opportunities to optimize license usage through reclamation candidates, reducing unnecessary software expenditures.
• Monitor compliance trends over time to proactively manage and mitigate compliance risks.
• Utilize interactive and customizable reports to tailor insights to organizational needs, enhancing decision-making and governance.