DaaS provider view
Summarize
Summary of DaaS Provider View
The DaaS provider view in the Hardware Asset Workspace offers an intuitive interface for managing customer assets in the Device as a Service (DaaS) application. To access this view, ensure the following plugins are activated: Hardware Asset Management application (snhamp), Hardware Asset Workspace (snitamworkspace), and Hardware Asset Management for Device as a Service (com.sndaasham).
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Key Features
- Asset Discrepancy Management: Address issues such as missing serial numbers, stockroom details, or DaaS accounts.
- DaaS Account Selection: View records related to specific DaaS accounts, including open or unassigned tasks, shipment status, and eligible assets for refresh.
- Order Management: Create and manage inbound asset orders, RMA response orders, and repair order lines for DaaS assets.
- Widgets and Charts: Interact with different widgets to fill in missing asset information and track task statuses across various order flows.
Key Outcomes
By utilizing the DaaS provider view, customers can effectively manage their DaaS asset workflows, ensure compliance with asset tracking, and streamline order processes, resulting in improved operational efficiency. Key actions include addressing missing asset tags and information, tracking tasks through inbound order, RMA response, and repair order flows, and monitoring assets that require refresh.
The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.
- Hardware Asset Management application (sn_hamp)
- Hardware Asset Workspace (sn_itam_workspace)
- Hardware Asset Management for Device as a Service (com.sn_daas_ham)
For more information about the DaaS feature, see Device as a Service.
- Act on discrepancies such as assets missing serial number, stockroom, or DaaS accounts.
- Select a DaaS account for which you want to view the records such as open or unassigned tasks, shipment status, and the number of assets that are eligible for refresh.
- Create and manage inbound asset orders, RMA response orders, and repair order lines for the DaaS assets of your customers.
Select any widget or chart to view detailed information and take appropriate actions on the assets that are marked as DaaS assets or dedicated to accounts.
| Widget/Chart | Description |
|---|---|
| Important Actions | |
| Fill in missing asset tag | Action to be performed on the assets that have missing asset tag. |
| Fill in missing serial number | Action to be performed on the assets that have missing serial number. |
| Fill in missing DaaS account | Action to be performed on the assets that have missing DaaS accounts. |
| Fill in missing stockroom | Action to be performed on the assets that have missing stockroom information. |
| DaaS account | Customer of the DaaS provider whose data is being referenced. |
| Inbound order tasks |
The Inbound order flow includes the following stages:
|
| RMA response tasks |
The RMA response order flow includes the following stages:
|
| Repair order tasks |
The repair order flow includes the following stages: |
| Shipment assets | Open shipment tasks in RMA response order or Inbound asset order flow. |
| Assets eligible for refresh | Number of assets that are eligible for refresh, which have surpassed the refresh date. |