Audit enterprise asset inventory

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read

    • Audit your enterprise asset inventory to learn where your assets are and what their current status is.

    Before you begin

    Role required: sn_eam.enterprise_asset_manager

    About this task

    You can use the Mobile Agent application for Enterprise Asset Management to scan asset tags or enter them manually. If an asset is scanned but its asset tag does not exist in our database, then by default, that asset is mapped to an unknown model record. The unknown model record appears on the All enterprise models tab of the Model Management view in the Enterprise Asset Workspace. The asset manager manually associates this asset to the appropriate model. You can't change, update or delete an unknown model.

    Note:
    Starting with Enterprise Asset Management version 9.0, you can also audit the licensed hardware assets in the Enterprise Asset Workspace only if the Hardware Asset Management application is activated.

    Procedure

    1. Navigate to All > Enterprise Asset Workspace > Inventory > Asset audits.
    2. Select New.
      The Create New Enterprise Asset Audit page opens.
    3. On the form, fill in the fields.
      Table 1. Enterprise Asset Audit
      Field Description
      Audit number Audit reference number.
      Assignment group Group to which you want to assign the audit.
      Assigned to Person responsible for the audit.
      Type Type of the audit. The available values are
      • Location
      • Stockroom
      Status Current status of the audit.
      Location
      Note:
      This field appears only if you set the Type field to Location.
      		 Location in which you want to perform the audit.
      Include child locations
      Note:
      This field appears only if you set the Type field to Location.
      		 Option to include child locations in the audit.
      Stockroom
      Note:
      This field appears only if you set the Type field to Stockroom.
      		 Stockroom in which you want to perform the audit.
      Model category Model category that you want to audit.

      This field is available with Enterprise Asset Management version 9.0 and later.
      Aisle and space
      Note:
      This field appears only if you set the Type field to Stockroom.
      		 Aisle and space within the stockroom where you want to perform the audit.

      This field is available with Enterprise Asset Management version 9.0 and later.
      Scheduled date Date on which you want to perform the audit.
      Scan date Date on which you want to scan the assets.

      The asset audit records are stored in the Asset Audits [sn_itam_common_asset_audit] table.

    4. Select Save.
      The asset audit inventory record is created and appears with Expected Assets and Scanned Assets tabs. The Audit Results section is activated and shows the details of the audit result when the audit is complete.
      Table 2. Audit results
      Expected Number of expected assets that were scanned.
      Not expected and location corrected Number of assets that were scanned but were not expected.
      Missing Number of expected assets that were not scanned.
      New Number of assets that were scanned but do not have a record in your ServiceNow instance.