Operations view
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Summary of Operations view
The Operations view within the Cloud Cost Management Workspace enables ServiceNow customers to effectively monitor, manage, and act on cloud cost recommendations, usage tags, and administrative tasks. Accessible viaCloud Cost Management Workspace > Operations, it provides insights into total savings, recommendation statuses, and resource usage across AWS, Azure, and Google Cloud accounts. Access is scoped based on theinsightsownerrole, limiting visible accounts accordingly.
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Recommendation Management
The view categorizes recommendations into four main types, helping identify potential savings and optimize cloud resources:
- Rightsizing: Displays potential savings by service category and change group. Users can schedule, exclude, or configure rightsizing actions and create service category metrics.
- Unused resources: Shows savings from identifying and managing unused resources, with options to schedule actions, exclude resources, and configure settings.
- Reservation/Saving plans: Highlights upfront reservation costs, utilization percentages, and potential savings, allowing users to accept or decline reserved instance recommendations.
- Business hours: Provides insights on spend during business versus non-business hours, enabling users to manage resource scheduling and exclusions to optimize costs.
Cost Usage Tags and Tag Categories
Users can associate cloud resource usage with specific business entities through tagging. The Operations view supports creating and updating tag categories and tag names to improve cost allocation and reporting accuracy.
Administration and Account Management
The Operations view offers comprehensive administrative controls, including:
- Creating and managing service accounts and credentials for AWS, Azure, and Google Cloud.
- Scheduling and managing billing and price sheet download jobs to keep cost data current.
- Configuring business hours schedules to align cost management policies.
- Viewing and managing unassigned resources and applying global exclusions to omit specific resources from reports.
- Tracking job executions for billing, budgeting, rightsizing, and other operations.
- Assigning service account ownership and managing insightsowner privileges.
- Applying AWS-specific configurations such as price discounts, government account mappings, and shared cost allocation policies to accurately distribute costs.
Diagnostic Tools
The Operations view includes a tool to compare MetricBase (Clotho) data with cloud spend data for AWS, Azure, and Google Cloud to diagnose and resolve billing discrepancies, available from Cloud Cost Management version 8.0.0 onward.
Use the Operations view in the Cloud Cost Management Workspace to view and manage recommendations, cost usage tags, and administration-related operations.
Important:
If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data.
You can access the Operations view by navigating to .
The Operations view lets you do the following tasks by expanding each category in the Lists tab:
- Overview: View your total savings by recommendation type and the number of recommendations to review, which are grouped by their state.
- Recommendations: View the savings of your cloud assets by recommendation type such as Rightsizing, Unused resources, Reservation/Saving plans, and Business hours. Select the
recommendation type to view detailed reports and act accordingly:
- Rightsizing: View the total potential savings by service category, total potential savings by change group, number of resources that are scheduled, completed, declined, failed, and excluded for rightsizing. You can also exclude or schedule resources for rightsizing resources, configure the rightsize settings, and create service category metrics. For more information, see Resize resources with Rightsizing.
- Unused resources: View the total potential savings by service category, total potential savings by change group, number of unused resources that are scheduled, completed, declined, failed, and excluded. You can also exclude or schedule unused resources to identify resources that are wasting money because they aren’t used, configure the unused settings, and create unused recommendations. For more information, see Manage unused resources.
- Reservation/Saving plans: View upfront cost to reserve, overall RI utilization percentage, potential savings by service category. You can accept or decline the recommendations for reserved instances. For more information, see Reduce resource cost with Reservation Plans
- Business hours: View the total potential savings by service category, total potential savings by change group, business hour against non-business hour spend, and number of resources that are scheduled, completed, declined, failed, and excluded from business hour policies. You can also exclude resources from the policies. For more information, see Improve resource usage with Business hours.
- Cost usage tags: Associate resource usage with particular business entities. For more information, see Tags and tag categories.
- Tag categories: Create and update tag categories.
- Tag names: Create tag names for the tag categories.
- Administration
- Service accounts: Create service accounts for AWS, Azure, and Google to store the credentials and access information for your account.
- Credentials: Create credentials for accessing AWS, Azure, and Google accounts.
- Billing download jobs: View, manage, and schedule the jobs that download billing data for AWS, Azure, and Google.
- Price sheet download jobs: View, manage, and schedule the jobs that download the price sheet for AWS, Azure, and Google.
- Business hours schedules: Create a schedule for business hours. For more information, see Create Business hours schedule.
- Unassigned resources: View list of unassigned resources and details of the resources such as provider, region, CMDB CI, service account and category, and SyS ID.
- Global exclusions: Exclude resources for ensuring that cost data for a particular resource doesn’t appear in a report. For more information, see Exclude a resource from all Cloud Cost Management reports.
- Job executions: View the job execution details of the following:
- Billing download
- Price sheet download
- Spend
- Budget
- Rightsizing/Unused
- Business hour
- Unassigned
- Reservation plan
- Account to owner mappings: Set up or update ownership of service accounts. For more information, see Assign service accounts to an insights_owner and Update or reassign insights_owner privileges.
- View insights owners: View the list of insights owner and also create a cloud service account. For more information, see View the service accounts owned by an insights_owner.
- AWS price discounts: View and specify the provider discount rate for each service account. For more information, see Specify rate discounts to enable accurate pricing for Rightsizing recommendations.
- AWS Gov account mappings: Create mapping of AWS Gov account to a linked service account. For more information, see Create AWS Gov accounts mapping.
- Shared cost allocation policies: Create, update, and view shared cost allocation policies with different allocation types to split the cost of shared cloud resources among various business lines. For more information, see Create or update a shared cost allocation policy.
- Tools- Compare MetricBase with Spend data: Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Azure, and Google Cloud Platform (GCP) and easily diagnose and troubleshoot Cloud Cost Management billing issues. For more information see, Compare MetricBase data with spend data.Note:This option is available with Cloud Cost Management 8.0.0 version or later.