Now Assist for Integration Hub

  • Release version: Xanadu
  • Updated December 8, 2025
  • 2 minutes to read
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    Summary of Now Assist for Integration Hub

    Now Assist for Integration Hub enables ServiceNow customers to leverage AI agents powered by Large Language Models (LLMs) for tasks ranging from simple automated responses to complex problem-solving. The integration facilitates a conversational interface to automate business workflows effectively.

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    Key Features

    • AI Agents: Autonomous systems that gather data, make decisions, and perform tasks traditionally handled by humans.
    • Conversational Interface: Use Integration Hub spoke actions to interact with AI agents through natural language, enhancing user experience.
    • Meeting Scheduler AI Agent: Organizes meetings by retrieving room details, user information, finding available time slots, and generating Zoom URLs.

    Key Outcomes

    By using Now Assist for Integration Hub, customers can streamline their workflows, improve efficiency, and enhance user interaction with automated tasks. Ensure you are using the latest supported version (Xanadu Patch 7 or later) and have the necessary subscriptions to activate this application for optimal performance.

    Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.

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    Capabilities

    AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Now Assist products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents.

    Perform business actions through conversational interface like Now Assist. Unlock the interactive conversational experience to automate your business workflows.

    Dependency

    Before using Now Assist for Integration Hub, confirm that you are using the latest Now Assist for platform version.

    Supported version

    The Now Assist for Integration Hub application is supported on Xanadu Patch 7 and later releases.

    Important:
    Ensure that you install the latest available version of the Now Assist for Integration Hub application.

    Application version

    Now Assist for Integration Hub v2.2.0 is the latest version.

    Activation of the application

    The Now Assist for Integration Hub application requires these subscriptions:
    After installing the Now Assist for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions.

    Available AI agents

    This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

    Available AI agent includes, Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting.

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