Transaction reports in Integration Hub Usage Dashboard

Release version: Xanadu

Updated August 1, 2024

3 minutes to read

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Summary of Transaction reports in Integration Hub Usage Dashboard

The transaction reports in the Integration Hub Usage Dashboard provide ServiceNow customers with detailed insights into their Integration Hub transaction usage. These reports help you monitor and analyze how many transactions your organization has consumed relative to your subscribed package, which includes transactions from Integration Hub, External Content Connectors, and Orchestration.

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Key Reports and Their Uses

Integration Hub Transactions (Tx) Usage report: Shows total transaction usage over the past year compared to your subscription limits, helping you track consumption and avoid overages.
Transactions by Type report: Breaks down transactions by their types across Integration Hub, External Content Connectors, and Orchestration, allowing you to understand transaction distribution.
Transactions (Tx) per Caller Scope report: Identifies transactions by the applications (caller scopes) initiating them, including drill-downs to spokes used under each caller scope for granular analysis.
Transactions by Month report: Displays monthly transaction totals by business unit and subscription pool, with interactive drill-downs to view specific business unit transaction details.
Top Spokes report: Highlights the top 10 spokes generating the highest transaction volumes, with options to explore detailed transaction data per spoke.
Top Spoke Actions report: Lists the most frequently performed actions by spokes and allows detailed inspection of individual action usage.
Custom Spoke Transaction Usage report: Focuses on transaction usage by custom spokes, enabling assessment of custom integration impacts.
Protocol Usage report: Shows usage patterns by communication protocols utilized by spokes, aiding in understanding protocol preferences and performance.
Feature Usage report: Details the usage of different features invoked by spokes during transactions, supporting feature adoption tracking.

Practical Benefits for ServiceNow Customers

These comprehensive reports enable you to:

Effectively monitor transaction consumption against your subscription to manage costs.
Identify which applications, spokes, and actions drive the most transaction volume.
Gain visibility into transaction patterns by type, protocol, and feature usage for optimization.
Drill down into detailed data to troubleshoot or optimize specific integrations.
Make informed decisions about scaling or modifying your Integration Hub usage based on precise analytics.

The transaction reports in Integration Hub Usage Dashboard help you to understand the Integration Hub usage transactions.

Overview section reports

IH Transactions (Tx) Usage report: Depending on the package that your organization subscribes to, the Integration Hub subscription packages offer a certain number of transactions per year. See the details about the packages in Integration Hub usage and subscription. With this report, you can learn about the total usage of the Integration Hub transactions versus the subscribed package of transactions in the last year. The following diagram shows what you can learn from viewing the Integration Hub transactions usage.
Figure 1. Integration Hub Transactions (Tx) Usage report

Note:
The number of transactions you have used from the package is the sum of the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. The Transactions (Tx) by Type report shows the transactions that you have performed in Integration Hub, External Content Connectors, and Orchestration. See the image.; As shown in the following example, you can click a graph to view more details about the transactions.
Figure 2. Integration Hub Transactions (Tx) Usage report details
Transactions by Type report: As shown in the following diagram, you can use the Transactions by Type report to view the total transactions by their types.
Figure 3. Transactions by Type report
Transactions (Tx) per Caller Scope report: The applications that perform the transactions are known as caller scopes. The Transactions (Tx) per Caller Scope report enables you to view the transactions per caller scope. As shown in the following diagram, you can also drill down and view the transactions that are performed by the spokes that are under different caller scopes.
Figure 4. Transactions (Tx) per Caller Scope report; As shown in the following example, you can click a graph to view more details such as the spoke transactions, what the caller scope of the spoke is, the total transaction count, and more. You can also group the transactions under a specific parameter in the table.
Figure 5. Transactions (Tx) per Caller Scope report details
Transactions by Month report: As shown in the following diagram, the Transactions by Month report enables you to view the total transactions that are performed from each business unit and the Integration Hub subscription pool per month.
Figure 6. Transactions by Month report

Tip:
To view the pop-up window that shows the business unit transactions, on the Y-axis, click just above the month that you want to view the report for.; As shown in the following diagram, you can drill down and view more details of the transactions of a business unit pool. On the graph, click the small colored circle that indicates the business unit. For example, you can click the colored circle representing the HR business unit pool icon to see the details of the HR business unit pool.; Figure 7. Transactions by Month report details

Spokes section reports

Top Spokes report: With the Top Spokes report that is shown in the following diagram, you can view the top 10 spokes that performed the largest number of transactions.
Figure 8. Top Spokes report; As shown in the following example, you can drill down and view more details about the transactions that are performed by a specific spoke by clicking the graph that represents the spoke.
Figure 9. Top Spoke report details
Top Spoke Actions report: As shown in the following diagram, this report displays the names of the top actions that are performed by spokes. You can also drill down to view more details.
Figure 10. Top Spoke Actions report; As shown in the following example, you can drill down and view more details of a specific action by clicking the slice.
Figure 11. Top Spoke Actions details
Custom Spoke Transaction Usage report: As shown in the following diagram, you can view the transaction usage by the custom spokes in the Custom Spoke Transaction Usage report. You can also drill down and view the details of the report.
Figure 12. Custom Spoke Transaction Usage report; As shown in the following example, you can drill down by clicking the slice.
Figure 13. Custom Spoke Transaction Usage report details

Protocols and Features reports

Protocol Usage report: Spokes use different protocols while performing transactions. As shown in the following diagram, you can use the Protocol Usage report to view the usage of the various protocols. You can drill down to view more details.
Figure 14. Protocol Usage report; As shown in the following example, you can drill down and view the details of transactions with a protocol by clicking the graph that represents a protocol.
Figure 15. Details of Protocol usage report details
Feature Usage: The Spokes use different features while performing transactions. This report gives the usage of the various features. You can drill down to view more details.
Figure 16. Feature Usage report; To drill down, click the graph representing a feature.
Figure 17. Feature Usage report details