Saba Spoke

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Saba Spoke Release version: Xanadu

    The Saba spoke enables ServiceNow customers to integrate learning courses, course activities, and user data from Saba into their ServiceNow instance. This integration streamlines the management of learning resources and user progress.

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    Key Features

    • Integration Hub Subscription: Requires an Integration Hub subscription for functionality.
    • Spoke Dependencies: Ensure the installation of necessary plugins such as Complex Object, IntegrationHub Runtime, Flow Designer - Dynamic Inputs, and others. Some may require a license.
    • Spoke Flows: Includes a flow to retrieve access tokens from Saba on a scheduled basis.
    • Spoke Actions: Automate various Saba tasks, including retrieving authorization codes, access tokens, user course activity, and managing assignments.
    • Spoke Module: Adds a Saba application in ServiceNow which includes a module for managing credentials to pull tokens from Saba.
    • OAuth 2.0 Registration: Requires registration of an OAuth 2.0 application in Saba to generate necessary tokens.
    • Connection and Credential Alias: Uses aliases to manage connection and credential information, simplifying configuration across environments.

    Key Outcomes

    By implementing the Saba spoke, ServiceNow customers can efficiently manage learning and development resources, automate data retrieval, and ensure seamless integration with their existing workflows, enhancing overall productivity and user engagement.

    The Saba spoke enables you to pull learning courses, course activity and users from a Saba instance into a ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Saba spoke v1.1.0 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • ServiceNow IntegrationHub Action Step - JSON Parser [com.glide.hub.action_step.jsonparser]
    • IntegrationHub Standard Spokes [com.glide.hub.action_step.xmlparser]
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Spoke flows

    The Saba spoke provides a flow to pull tokens on a scheduled basis. Enable the flow to ensure that the spoke actions work properly.
    Flow Description
    Get Saba Token Retrieves access token for Saba and generates a new refresh token after every six days.

    Spoke actions

    The Saba spoke provides actions to automate Saba tasks when events occur in the ServiceNow instance. Available actions include:

    Action Description
    Get Authorization Code Retrieves the authorization code that is required to get the access token in the Saba system.
    Get Access Token Retrieves the access token for Saba based on username, password, authorization code, connection alias, and application registry.
    Get Refresh Token Retrieves the refresh token for Saba.
    Get Saba System Timezone Difference Compares the time zones of the Saba system and ServiceNow platform and retrieves the difference.
    Look up Courses Stream Retrieves the main view to get course data. This is based on filters such as count per page, and start page.
    Look up User Course Activity Stream Retrieves user progress on course items.
    Look up Users Stream Retrieves data of employees from the the Saba system.
    Save Assignment Creates or updates a standard assignment.

    Spoke module

    The Saba spoke adds a Saba application to your ServiceNow instance. The Saba application has the following module:
    Module Description
    Credentials Details required to pull tokens from the Saba system.

    Saba spoke account requirements

    The Saba spoke requires registering an OAuth 2.0 application in your Saba account to generate OAuth 2.0 tokens for the Saba spoke. Record the generated Client ID, Client Secret, Application key, Integration user name, and password for later use.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up Saba spoke.