Automation Center

Release version: Xanadu

Updated August 1, 2024

2 minutes to read

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Summary of Automation Center

The ServiceNow® Automation Center application allows you to manage and oversee multi-vendor automation life cycles from a centralized dashboard. This application provides real-time metrics and analytics to monitor the health of your automation processes and prevent failures across various vendors.

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Key Features

Integration with ServiceNow® Flows: Track ServiceNow® flows as automations, allowing you to manage workflow automation effectively.
Integration with RPA Hub: Seamlessly connect with ServiceNow® Robotic Process Automation Hub to incorporate ServiceNow robots and bot processes into your automation strategies.
Document Intelligence Integration: Analyze Document Intelligence data within the ServiceNow® instance for enhanced decision-making.
UiPath Integration: Utilize UiPath data within ServiceNow® via the UiPath spoke for comprehensive data analysis.
Third-Party Vendor Integration: Integrate data from various third-party vendors into ServiceNow® using the Automation Center API.
Automation Center API: Create and update processes, robots, and execution jobs through the Automation Center API.
Requirement Intake Diagram Integration: Generate automations directly from intake diagrams for streamlined processes.

Key Outcomes

By utilizing Automation Center, you can expect improved governance over automation processes, enhanced visibility into performance metrics, and the ability to mitigate risks associated with automation failures. This centralized management approach leads to more efficient operations and better integration with both ServiceNow and third-party applications.

Next Steps

Get Started: Learn about Automation Center concepts and features.
Configuration: Install and set up Automation Center for your organization.
Usage: Familiarize yourself with how to effectively use Automation Center.
Reference: Access detailed information including a glossary and troubleshooting guidance.
Support: Search the Known Error Portal, engage in the community forum, or contact Customer Service and Support for assistance.

Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors.

In the Automation Center application dashboard, you can view real-time metrics and analytics.

Automation Center integrates with ServiceNow® Robotic Process Automation (RPA) Hub, ServiceNow® flows, and any third-party applications.

Integration with ServiceNow® flows

Automation Center integrates with ServiceNow® flows enabling you to track any ServiceNow® flow as automations. For more information, see Track ServiceNow flows and actions as automations.

Integration with ServiceNow® Robotic Process Automation (RPA) Hub

Automation Center provides an integration with the ServiceNow® RPA Hub application. This integration enables you to integrate ServiceNow robots and bot processes. For more information about RPA Hub, see Robotic Process Automation (RPA) Hub.

Integration with Document Intelligence

Automation Center integrates with Document Intelligence enabling you to get the Document Intelligence data into ServiceNow® instance. You can analyze the data from Document Intelligence using Automation Center. For more information, see Document Intelligence.

Integration with UiPath

Automation Center integrates with UiPath enabling you to get the UiPath data into ServiceNow® instance via UiPath spoke. You can analyze the data from UiPath using Automation Center. For more information, see Configuring UiPath with Automation Center.

Integration with third-party vendors

Automation Center integrates with third-party vendors enabling you to get their data into ServiceNow® instance. You can do that using Automation Center API.