Lenovo Spoke

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Lenovo Spoke

    The Lenovo Spoke enables ServiceNow customers to access warranty details for their hardware assets directly from Lenovo. This integration automates the process of downloading asset warranty information when specific events occur within your ServiceNow instance.

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    Key Features

    • Asset Warranty Download: Connects to the Lenovo Warranty API to retrieve warranty information for assets.
    • Integration Hub Requirement: An Integration Hub subscription is necessary to utilize this spoke.
    • Client ID Requirement: A Client ID from Lenovo is needed; customers should contact their Lenovo sales or service representative to obtain it.
    • No Dependency: The Lenovo spoke operates independently, without dependencies on other plugins.
    • Connection Management: Uses aliases for managing connection and credential information, simplifying the process across multiple environments.

    Key Outcomes

    By using the Lenovo Spoke, ServiceNow customers can efficiently access and manage warranty information for their Lenovo hardware, streamlining asset management processes and reducing manual effort in warranty tracking.

    Get the warranty details of your hardware assets from Lenovo.

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    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Lenovo Warranty API v2.5, but may be compatible with later versions.

    Spoke requirements

    You should have the Client ID provided by Lenovo. If you don’t have one, contact your organization's Lenovo sales or service representative.

    Spoke dependencies

    The Lenovo spoke doesn't have a dependency on any other plugin.

    Spoke actions

    The Lenovo spoke provides action to automate downloading asset warranty information when events occur in your ServiceNow instance. Available action is as follows:

    Action Description
    Download Asset Warranty Connect to the Lenovo Warranty API to download asset warranty information.
    Note:
    For more information on getting asset warranty details from Lenovo, see Integration with Lenovo for asset warranty details.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    To use the actions in the Lenovo spoke, you must create a connection and credential record to authenticate and connect to Lenovo. For more information, see Create a connection and credential for Lenovo spoke