SAP ECC IDoc Spoke

  • Release version: Xanadu
  • Updated March 5, 2026
  • 3 minutes to read
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    Summary of SAP ECC IDoc Spoke

    The SAP ECC IDoc spoke, developed by Bristlecone, Inc., enables ServiceNow customers to manage finance, items, and procurement directly within their SAP ECC IDoc account from the ServiceNow platform. This integration streamlines SAP ECC processes by automating common tasks through actions executed from ServiceNow.

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    This spoke requires an Integration Hub subscription and is available exclusively via the ServiceNow Store since March 1, 2022.

    Supported Versions and Requirements

    • Built for SAP ECC6 (developed on EHp8), SAP NW 7.5, and SAP JCo 3.0.20; may be compatible with later versions.
    • Requires specific SAP proprietary JAR and native library files (sapidoc3.jar, sapjco3.jar, libsapjco3.so for Linux, sapjco3.dll for Windows) obtained from the SAP ECC administrator.
    • Includes a custom JAR file (sapConnector-1.0.1.jar) installed as part of the spoke to facilitate interface between SAP ECC IDoc and ServiceNow.
    • When using alongside SAP ECC RFC spoke, both should be upgraded together.

    Spoke Dependencies

    Ensure the following plugins are installed to support the spoke functionality:

    • ServiceNow IntegrationHub Runtime
    • Complex Object
    • Flow Designer Action Step - Script on MID

    Note that some plugins may require appropriate licenses if used beyond spoke implementation.

    Key Features and Actions

    The SAP ECC IDoc spoke offers a comprehensive set of actions categorized into Finance, Items, Procurement, and Customer management, allowing customers to automate SAP ECC IDoc tasks triggered by ServiceNow events.

    • Finance: Create/update fixed assets, GL accounts, invoices, and post journal entries.
    • Items: Create and update materials (items).
    • Procurement: Create goods receipts, purchase orders, vendors, and update purchase orders.
    • Customer: Create and update customer accounts.

    Connection and MID Server Requirements

    Integration Hub uses connection and credential aliases to manage authentication and endpoint details efficiently. This approach simplifies credential management across multiple environments without the need to update action configurations when connection details change.

    The spoke leverages SAP’s Remote Function Call (RFC) protocol utilizing the Application Link Enabling (ALE) framework. Actions can run on either the ServiceNow instance or a MID Server.

    Customers must configure the connection record linked to the SAP ECC IDoc alias and set appropriate MID Server selection attributes to enable smooth execution.

    For detailed setup, customers should refer to guidance on setting up the MID Server for spokes.

    The SAP ECC IDoc spoke is built by Bristlecone, Inc. Manage finance, items, and procurement in SAP ECC IDoc account from your ServiceNow instance.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Starting on March 1st 2022, all SAP spokes will be available only on the Store.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    SAP ECC IDoc spoke v1.5.1 is the latest version.

    Supported versions

    This spoke was built for these SAP ECC IDoc versions, but may be compatible with later versions:
    • SAP application version: SAP ECC6 (Spoke is developed on EHp8.)
    • NetWeaver Version: SAP NW 7.5
    • SAP JCo:3.0.20

    Spoke requirements

    • Contact the admin of your SAP ECC IDoc account and obtain these SAP proprietary JAR files and other required files:
      • sapidoc3.jar and sapjco3.jar.
      • libsapjco3.so: If your MID Server is installed on a Linux machine, obtain this file.
      • sapjco3.dll: If your MID Server is installed on a Windows machine, obtain this file.

      A JAR file, sapConnector-1.0.1.jar is available along with the spoke to provide a custom interface between SAP ECC IDoc account and ServiceNow instance. The JAR file is installed as part of the spoke in your ServiceNow instance.

    • Copy and record the client value of the target host where the SAP ECC IDoc server is installed.
    • If you are using this spoke along with the SAP ECC RFC spoke, during spoke upgrades, ensure that you upgrade both the spokes.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • Complex Object (com.glide.cobject)
    • Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The SAP ECC IDoc spoke provides actions to automate SAP ECC IDoc tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Finance Create Fixed Assets Creates fixed asset in your SAP ECC IDoc account.
    Create GL Account Creates a GL account in your SAP ECC IDoc account.
    Create Invoice Creates an invoice document in your SAP ECC IDoc account.
    Post Journal Entry Posts a journal entry in your SAP ECC IDoc account.
    Update Fixed Assets Updates details of the fixed assets in your SAP ECC IDoc account.
    Update GL Account Updates details of the specified GL account in your SAP ECC IDoc account.
    Items Create Material Creates a material (item) in your SAP ECC IDoc account.
    Update Material Updates details of the specified material (item) in your SAP ECC IDoc account.
    Procurement Create Goods Receipt Creates a goods receipt in your SAP ECC IDoc account.
    Create Purchase Order Creates a purchase order in your SAP ECC IDoc account.
    Create Vendor Creates a vendor in your SAP ECC IDoc account.
    Update Purchase Order Updates details of the specified purchase order in your SAP ECC IDoc account.
    Customer Create Customer Creates a customer account in SAP ECC IDoc.
    Update Customer Update details of the required customer account in SAP ECC IDoc.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    MID Server requirements

    These actions use Remote Function Call (RFC) protocol (SAP Proprietary protocol – SAP Standard Interface) leveraging Application Link Enabling (ALE) framework, which can run on an instance or MID Server. Use the connection record associated with the SAP ECC IDoc alias to configure where actions run as well as set MID Server selection attributes. For more information about running actions on the MID Server, see Integration steps

    To set up the MID Server for this spoke, see Set up MID Server for a spoke.