RPA Hub Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of RPA Hub Workspace

    ServiceNow® RPA Hub Workspace is a web-based platform designed to orchestrate and manage ServiceNow robots (both attended and unattended) that automate ongoing business processes. It serves as the central location for creating, monitoring, managing, and deploying your digital workforce to optimize automation efforts.

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    You can access the RPA Hub Workspace landing page via two navigation paths within ServiceNow, making it convenient to start managing your robotic processes.

    Key Features

    • RPA Hub Landing Page: Displays key dashboards including bot process summaries, robot utilization, process job statuses, queues, top business applications, and license utilization.
    • Visual Reports: Includes vertical bar charts, donut reports, spline reports, and lists to provide insights on incident records, robot states, process job trends, queue workloads, and application usage.
    • Configuration Capabilities: Users can configure bot process records, create robots, packages, shared parameters, and queues directly from the workspace using intuitive icons.
    • Custom Lists: Allows you to create personalized filtered lists ("My Lists") to monitor specific aspects of your digital workforce tailored to your needs.
    • Help Center: Integrated support content appears contextually in the workspace sidebar, guiding users on features and tasks relevant to the current page.
    • Dark Theme: Reduces eye strain by enabling a dark mode for the RPA Hub landing page, Robot Calendar, Overview page, and system properties.

    Practical Benefits for ServiceNow Customers

    • Centralizes management of your entire digital workforce, enhancing visibility and control over automation processes.
    • Enables real-time monitoring of robot performance and process outcomes, helping identify bottlenecks or failures quickly.
    • Simplifies configuration and deployment of automation components without leaving the workspace.
    • Supports customization through filtered lists, allowing you to focus on metrics and processes most relevant to your operational needs.
    • Offers in-app guidance and assistance through the Help Center, reducing onboarding time and improving user experience.
    • Improves user comfort with theme options for extended workspace use.

    Learn about the digital workforce that you can manage all from the RPA Hub Workspace.

    RPA Hub Workspace overview

    ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.

    RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways:
    • By navigating to All > Robotic Process Automation > RPA Hub Workspace and then selecting the home icon (Home icon.).
    • By navigating to Workspaces > RPA Hub Workspace.
    This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce:
    Bot process summary
    Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes

    RPA Hub home landing page.

    Robot utilization section
    Chart legends of the highest and lowest utilized unattended and attended robots, over a period.

    Robot utilization section.

    Process jobs summary
    Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.
    Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points.
    List of the current running process jobs.

    Process jobs summary section.

    Queues summary
    Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).
    List of the queues with the work item status.

    Queues summary section.

    Top 5 business applications in the last 7 days
    Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.

    Top 5 business applications in the last 7 days.

    License utilization
    Semi-donut reports of the license utilization of unattended and attended robots.

    License utilization of unattended and attended robots.

    You can configure a bot process record and create a robot by selecting the plus icon (Plus icon.). For more information, see Configuring a bot process record in RPA Hub and Creating a robot in RPA Hub.

    Figure 1. Configuring a bot process record and creating a robot from the landing page
    Configuring a bot process record and creating a robot from the landing page.

    Lists view

    From the list icon (List icon.), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.

    Figure 2. Lists view
    Lists view.

    You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.

    Help center

    Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (help center icon indicator.). Multiple help topics for the same page are available in Help Center.

    Figure 3. Help Center Icon View
    help center topic view.

    Dark theme

    Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.