SuccessFactors Learning Spoke

Release version: Xanadu

Updated January 10, 2025

3 minutes to read

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Summary of SuccessFactors Learning Spoke

The SuccessFactors Learning Spoke enables ServiceNow users to efficiently retrieve and manage learning-related information, including user and course data, syncing user activity, and accessing assignments and enrollments.

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Key Features

Data Retrieval: Access user data, course data, and user activity.
Flow Automation: Utilize sample flows and subflows to automate learning tasks.
User and Course Management: Perform actions such as looking up users and courses, tracking approvals, and creating assignment enrollments.

Key Outcomes

By leveraging the SuccessFactors Learning Spoke, ServiceNow customers can:

Streamline learning management processes through automation.
Enhance user experience by integrating learning data seamlessly into their workflow.
Maintain consistent access to necessary user and course information without the need for repetitive configuration.

Spoke Requirements

Ensure that all dependent plugins are installed to avoid installation issues. Some plugins may require appropriate licenses if used outside the spoke implementation.

Connection and Credential Management

Integration Hub uses aliases for managing connection and credential information, simplifying the process of switching between environments and reducing the need for multiple configurations.

SuccessFactors Learning spoke can be used retrieve all learning-related information such as user data, course data, syncing user activity, retrieving assignments/enrollments, etc.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

Supported versions

This spoke was built for version 1.5, but may be compatible with later versions.

Key features

SuccessFactors Learning enables a flow designer to:

Retrieve learning information
User data
Course data
Syncing user activity

Spoke requirements

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke flows

The SuccessFactors Learning provides sample flows to demonstrate automating the Learning tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:


Flow	Description

Spoke subflows

The SuccessFactors Learning provides sample subflows to demonstrate automating Learning tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:


Subflow	Description
Look up users	Retrieve user related information.
Look up courses	Retrieve course related information.

Spoke actions

The SuccessFactors Learning provides actions to automate Learning tasks when events occurs in your ServiceNow instance. Available actions include:


Category	Action	Description
Meta data retrieval	Get access token	Retrieves access token from SuccessFactors Learning.
User management	Look up users	Retrieves user details from SuccessFactors Learning.
Course management	Look up courses	Retrieves courses details from SuccessFactors Learning.
	Look up user activities	Retrieves user activities from SuccessFactors Learning.
	Track approvals	Retrieves approvals from SuccessFactors Learning.
	Look up enrollment	: Retrieves enrollment details from SuccessFactors Learning.
	Create assignment enrollment	Create assignment enrollment into SuccessFactors Learning.

Spoke module

Data accessed through these spoke modules is stored in these tables:


Table	Description	Fields

Spoke user roles

The SuccessFactors Learning provides these user roles to control access to data:


User role	Description

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.