CSD 2.0 for Microsoft Intune
Summarize
Summary of CSD 2.0 for Microsoft Intune
CSD 2.0 for Microsoft Intune enables users to deploy and manage software distributions on hosts through the integration of the Microsoft Intune spoke. By activating both CSD 2.0 and the Microsoft Intune spoke, you can manage software deployments and license counts effectively using ServiceNow Software Asset Management.
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Key Features
- Software Management: Deploy and revoke software without user interaction, while managing license counts and lease periods.
- AI Agents: Utilize standalone AI agents for various tasks such as creating and deleting application assignments and managing group memberships in Microsoft Intune.
- Agentic Workflows: Create workflows that combine large language model instructions with AI agents to achieve specific objectives, enhancing operational efficiency.
- Sample Workflows: Access sample agentic workflows to handle complex tasks involving multiple AI agents.
- Configuration Management: Set up software models, define configurations, and create catalog items for software deployment from discovered applications on Microsoft Intune servers.
Key Outcomes
By leveraging CSD 2.0 and the Microsoft Intune spoke, you can expect streamlined software deployment processes, improved license management, and enhanced operational capabilities through AI-driven workflows. This integration allows for efficient management of applications and user groups, ultimately leading to a more organized and effective software distribution environment.
Use the CSD 2.0 along with the Microsoft Intune spoke to deploy and revoke software deployments, and manage distributions on hosts.
To use the Microsoft Intune spoke with CSD 2.0, you must activate Microsoft Intune spoke and CSD 2.0.
The Microsoft Intune spoke contains actions that CSD 2.0 uses to deploy software from a service catalog request and manage user and devices on Microsoft Intune servers. In addition, CSD 2.0 can manage license counts for deployed software using ServiceNow Software Asset Management, revoke software deployed by Microsoft Intune without user interaction, and manage lease periods.
Available AI agents
Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.
- In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective.
See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.
You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.
- You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
- See Now Assist AI agents for information about AI agents.
| AI agent | Description |
|---|---|
| Microsoft Intune application assignment deletion AI agent | Enables users to delete application assignments in Intune. |
| Microsoft Intune group deletion management AI agent | Enables users to delete groups in Microsoft Intune. |
| Microsoft Intune application assignment creation AI agent | Enables users to create application assignments in Intune. |
| Microsoft Intune group membership removal AI agent | Enables users to remove members (Devices, Users, or Owners) from groups in Microsoft Intune. |
| Microsoft Intune group membership addition AI agent | Enables users to add members (devices, users, and owners) to groups in Intune. |
| Microsoft Intune group creation management AI agent | Enables users to create groups in Microsoft Intune. |
- To access data or perform operations on data in the table that is associated with the AI agent, users must have the CSD Admin role.
- Ensure that you install the latest version of Microsoft Intune spoke.
- To use the AI agents, ensure that you are using the default connection that is available with the Microsoft Intune spoke.
- There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
- To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
Available sample agentic workflows
Install Now Assist for Integration Hub and start using the available sample agentic workflows and AI agents. For more information, see Now Assist for Integration Hub.
In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. Use the available sample agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems. To modify the available sample agentic workflow as per your requirement, see Modify an agentic workflow.
| Sample agentic workflow | Description | AI agents used | Always ON by default? |
|---|---|---|---|
| Microsoft Intune Group Management Agentic Flow | Sample agentic workflow that coordinates between multiple AI agents to handle tasks that span across various functionalities in Microsoft Intune. |
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No Note: To activate the workflow, see Activate an agentic workflow template. |