Integration Hub Usage Dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Integration Hub Usage Dashboard

    The Integration Hub Usage Dashboard provides ServiceNow customers with detailed insights into the usage and data egress of Integration Hub. It enables users to monitor metrics such as the average monthly transactions over the past year and data egress via REST and SOAP API protocols. Access to the dashboard is controlled by user roles, ensuring appropriate visibility of reports.

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    The latest version available is Integration Hub Usage Dashboard v3.0.0.

    Key Features

    • Transactions Tab:
      • Overview: Displays transaction usage data from multiple perspectives, allowing drill-down for detailed analysis (e.g., monthly transactions in the last year).
      • Spokes: Shows transaction data by spokes, including identification of the highest transaction performers.
      • Protocols and Features: Provides usage data on protocols and features such as REST transactions over time.
    • Data Egress Tab:
      • Contains three standard reports in each section: Data Egress, Data Egress by source (API protocols or exports), and Data Egress Trends.
      • Overview: Summarizes total data egress volume by protocol (REST, SOAP), JSON, export sets, and URI, tracked over time.
      • API Section: Details data egress volume from all sources, with breakdowns by REST, SOAP, and JSON protocols.
      • Export Section: Highlights data egress volumes by various export formats from the ServiceNow instance.
    • Customization: Users can apply filters, drill down into reports, and customize column layouts and arrangements to tailor data views to specific needs.
    • Data Presentation: All charts and reports adjust to the nearest data metric starting with Bytes, ensuring clarity and consistency.

    Practical Use for ServiceNow Customers

    The dashboard empowers customers to:

    • Gain visibility into Integration Hub transaction usage and trends over time.
    • Identify which spokes and protocols are most actively used, supporting capacity planning and optimization.
    • Monitor data egress comprehensively to manage API and export data flows from their ServiceNow instance.
    • Customize report views and filters for focused analysis relevant to their operational and governance requirements.

    Overall, the Integration Hub Usage Dashboard delivers actionable insights that help customers optimize Integration Hub performance, understand transaction patterns, and manage data egress effectively.

    Get insights on the usage of Integration Hub data from the Integration Hub Usage Dashboard. For example, view the average number of monthly transactions in the last year or the data egress from Integration Hub via REST and SOAP API protocols.

    The Integration Hub Usage Dashboard gives insights in the form of reports. Access to the dashboard is role-based. The reports are available under various sections in the Transactions and Data Egress tabs. You can customize the data that you want to view by using filters or drilling down reports.

    Integration Hub Dashboard elements and layout.

    Integration Hub Usage Dashboard version

    Integration Hub Usage Dashboard v3.0.0 is the latest version.

    Sections in the Transactions tab of the Integration Hub Usage Dashboard

    The dashboard has these sections:
    • Overview: View the usage data on the transactions from various perspectives and, if needed, drill down to view more details. For example, you could view the monthly transactions in the last year.
    • Spokes: View the data on the transactions that were performed by the spokes and, if needed, drill down to view more details. For example, you can view the information on which spoke performed the highest number of transactions in the last year.
    • Protocols and Features: View the usage data on the various protocols and features that were used to and, if needed, drill down to view more details. For example, you can view the number of transactions that were performed with the REST protocol in the last year.

    Sections in the Data Egress tab of the Integration Hub Usage Dashboard

    The dashboard has these sections. All sections have three common reports: Data Egress, Data Egress by source (API protocols or exports), and Data Egress Trends.
    • Overview section: Gives an overview of the total data egress volume, data egress by REST and SOAP protocols, JSON, Export set, and URI from the ServiceNow instance, and the data egress across time periods.
    • API section: Gives an overview of the total data egress volume by all sources, data egress by REST or SOAP protocols or JSON data from the ServiceNow instance, and the data egress across time periods.
    • Export section: Gives an overview of the total data egress volume by all data export formats, data egress by export formats from the ServiceNow instance, and the data egress across time periods.
    Note:
    • There’s no order in which you must view the reports, set the filters, or customize the columns in the report tables.
    • All charts are adjusted to the nearest data metric starting with Bytes.

    Data organization in the dashboard

    The following images show how data is organized in the dashboard.

    Transactions section in the Integration Hub Dashboard.

    Data Egress section in the Integration Hub Usage Dashboard.