Craft spoke

  • Release version: Xanadu
  • Updated November 4, 2024
  • 3 minutes to read
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    Summary of Craft spoke Release version: Xanadu

    The Craft spoke enables users to manage alerts and retrieve company information directly from their ServiceNow instance. It requires an Integration Hub subscription and is built for Craft version v1, with potential compatibility for later versions.

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    Key Features

    • Spoke Requirements: A valid Craft account is necessary.
    • Spoke Dependencies: Ensure the following plugins are installed:
      • ServiceNow IntegrationHub Runtime
      • ServiceNow IntegrationHub Action Step - REST
      • Complex Object
      • ServiceNow IntegrationHub Action Template - Data Stream
      • Remote Tables

      Some plugins may require separate licenses if used outside the spoke implementation.

    • Spoke Actions: Automate Craft tasks with actions such as:
      • Look up Alerts Stream: Retrieves alert lists from Craft.
      • Look up Added Companies Stream: Fetches added companies from Craft.
      • Look up Company Data: Retrieves specific company information.
      • Look up Company Details by Name: Gathers company info based on name.
    • Spoke Module: The Craft Spoke application includes modules like:
      • Craft Alerts: Lists alerts retrieved from Craft.
      • Query Fragments: Provides data about companies such as names and IDs.

    Key Outcomes

    Utilizing the Craft spoke allows ServiceNow customers to automate tasks efficiently, manage company alerts seamlessly, and access relevant company information directly within their ServiceNow instance. The import functionality enables users to retrieve and store alerts in the Craft Alerts table, enhancing incident management and operational responsiveness.

    Manage alerts and retrieve company information from Craft from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Craft spoke v 1.0.0 is the latest version.

    Supported versions

    This spoke was built for Craft version v1, but may be compatible with later versions.

    Spoke requirements

    Craft account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • Remote Tables (com.glide.script.vtable)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Craft spoke provides sample flows to demonstrate automating the Craft tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Create Incident if Company is not Active Fetches company data using the required fragments aliases. If the company is not active, an incident with a description and a short description is created.

    Spoke actions

    The Craft spoke provides actions to automate Craft tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Alert Management Look up Alerts Stream Retrieves the list of alerts from Craft.
    Company Data Management Look up Added Companies Stream Retrieves the list of added companies from Craft.
    Look up Company Data Retrieves the company information for the specified details.
    Look up Company Details by Name. Retrieves the company information for the specified company name.

    Spoke module

    The Craft spoke adds the Craft Spoke application to your instance and includes these modules:
    Module Description
    Craft Alerts Lists the alerts that are retrieved from the Import Craft Alerts import.
    Query Fragments Lists all the query data about the company such as company name, company ID and so on.
    Data accessed through these spoke modules is displayed in these Remote tables:
    Note:
    When you open a remote table, the actions you've set up run in the background to fetch information from Craft. This information displays in the table. When you close the remote table, the information is deleted.
    Table Description
    Recently added companies Retrieves the list of companies that were activated in the last 7 days.
    Recent Craft alerts Runs the remote Recent Craft Alerts remote definition in the background and retrieves the list of all alerts.
    Note:
    You can customize the alert filter by modifying the script in the Recent Craft Alerts remote definition.

    Import set

    The Craft spoke adds this Import in the integrations:

    Import Description
    Import Craft Alerts Retrieves the alerts from Craft and stores them in the Crafts Alerts table.