Credly spoke

  • Release version: Xanadu
  • Updated January 2, 2025
  • 3 minutes to read
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    Summary of Credly Integration

    Credly integration enhances employee skill verification, visibility, recognition, and career development by allowing users to manage and showcase their skills effectively. This integration is available through the ServiceNow Store and requires an Integration Hub subscription.

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    Key Features

    • Sync Employee Badges: Automatically sync employee badges from Credly.
    • Accept/Reject Badges: Manage badge validation as per organizational requirements.
    • Sample Flows: Provides sample flows for automating Talent Development Core tasks, which can be customized as needed.
    • Sample Subflows: Includes subflows for processing Credly events triggered within ServiceNow.
    • Spoke Actions: Automate tasks such as retrieving event and employee information, and processing event data.

    Key Outcomes

    By utilizing the Credly integration, ServiceNow customers can expect streamlined skill management processes, improved visibility of employee qualifications, and enhanced recognition of skills within their organization. Furthermore, the use of connection and credential aliases simplifies credential management across multiple environments, ensuring consistent and efficient integration.

    Credly integration helps employees prove, manage, and showcase their skills more effectively, addressing common issues related to skill verification, visibility, recognition, and career development.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Credly spoke v 1.0.0 is the latest version.

    Supported versions

    This spoke was built for xanadu, and is compatible with later Washington DC and Xanadu versions.

    Key features

    Credly enables a flow designer to:
    • Sync employee badges
    • Accept/reject badges

    Spoke requirements

    A valid Credly account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed: Credentials core

    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Credly provides sample flows to demonstrate automating the Talent Development Core tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Credly event processing Fetches employee badges to sync from Credly.

    Spoke subflows

    The Credly spoke provides sample subflows to demonstrate automating Talent Development Core tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

    Subflow Description
    Process credly event Processes the credly event that was triggered.

    Spoke actions

    The Credly provides actions to automate Talent Development Core tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Retrieving information Process event information Retrieves the event process information.
    Gen organization name Retrieves the employee's organization name.
    Get event details Retrieves the event details.
    Get employee data Retrieves the employee data.

    Spoke module

    Data accessed through these spoke modules is stored in these tables:
    Table Description
    Credly Event Log Retrieves the list of events that were created.

    Spoke user roles

    The Credly provides these user roles to control access to data:
    User role Description
    Admin Role that is authorized to sync employee badges.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.